Exporting to JPG changes background to black

[Giraffic Media]

When exporting to JPG, the background turns black with just a ghost of the image showing, like there's a black overlay with 95% opacity. In my Illustrator file there is no background and it exports/saves to PNG, SVG, and EPS fine. I haven't changed any settings (unless the dog stepped on my keyboard when I wasn't looking haha 😕).

Here's what I see in Illustrator

Here's my Export dialog box

And here's how it looks when finished exporting

I have tried re-exporting with the same results, and also copied/pasted the image to a new Illustrator file with the same results.

Any ideas?

[lambiloon]

Hi just do reset illustrator preferences and try it...regards

[Giraffic Media]

That didn't fix it, but thanks.

[Ton Frederiks · Accepted solution]

What do you use to view the jpeg?

Some (windows) viewers don't like CMYK jpegs.

Try export with RGB color mode.

[Giraffic Media]

That's it! That's the solution! Why is that the solution? Whatever, it works. 

Thank you. You're my hero 🙂 

[Ton Frederiks]

Good to hear that helped.

As for why? These viewers don't know that CMYK jpegs exist.