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Giraffic Media
Participant
August 17, 2021
Answered

Exporting to JPG changes background to black

  • August 17, 2021
  • 2 replies
  • 4835 views

When exporting to JPG, the background turns black with just a ghost of the image showing, like there's a black overlay with 95% opacity. In my Illustrator file there is no background and it exports/saves to PNG, SVG, and EPS fine. I haven't changed any settings (unless the dog stepped on my keyboard when I wasn't looking haha 😕😕).

 

Here's what I see in Illustrator

 

Here's my Export dialog box

 

And here's how it looks when finished exporting

 

I have tried re-exporting with the same results, and also copied/pasted the image to a new Illustrator file with the same results.

 

Any ideas?

This topic has been closed for replies.
Correct answer Ton Frederiks

What do you use to view the jpeg?

Some (windows) viewers don't like CMYK jpegs.

Try export with RGB color mode.

2 replies

Ton Frederiks
Community Expert
Ton FrederiksCommunity ExpertCorrect answer
Community Expert
August 17, 2021

What do you use to view the jpeg?

Some (windows) viewers don't like CMYK jpegs.

Try export with RGB color mode.

Giraffic Media
Participant
August 17, 2021

That's it! That's the solution! Why is that the solution? Whatever, it works. 

 

Thank you. You're my hero 🙂 

Ton Frederiks
Community Expert
Community Expert
August 17, 2021

Good to hear that helped.

As for why? These viewers don't know that CMYK jpegs exist.

lambiloon
Community Expert
Community Expert
August 17, 2021

Hi just do reset illustrator preferences and try it...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
Giraffic Media
Participant
August 17, 2021

That didn't fix it, but thanks.