I am experiencing extreme lagging issues when using Adobe Illustrator 2022 Version 26.4.1.It was happening before the update as well, with multiple previous versions of Adobe Illustrator. Therefore, the issue is not exclusively new to version 26.4.1. I thought the update would help, but it didn't. I am unable to do any work since the lag is just insufferable. I do not use Adobe Illustrator every day, but when I do, the issue persists. When I open Illustrator it works fine, but as I start working on the file it starts lagging. This happens on a large file, but also on a very small file like a simple Material Design 24px by 24px icon with only one shape in it. Even opening or closing a Panel, and moving it from one side to the other makes Illustrator lag, even clicking on the top menu bar, or just selecting a simple shape.What I have tried so far has not worked: Restart Adobe IllustratorRestart the computerClose everything except for IllustratorUpdate IllustratorUpdate macOSDowngrade to an older version of IllustratorUpdate Creative CloudDelete all Adobe files from Application Support folders, Cache folders, and Preference folders. (From BOTH library and ~library folders)Validate all fonts and remove problem fontsDownloaded the Creative Cloud Cleaner application and deleted all Adobe files from Mac.Re-installed all applications on Mac again from Adobe Creative Cloud. I found an old post in this community a while back that suggested changing some settings in the Adobe Illustrator preferences, and that had somewhat helped before. However, I cannot seem to find that post and I don't remember what preferences I had to change in order to fix the issue. Any help would be highly appreciated. Thank you. For reference, this is what I am working with: Adobe Creative Cloud Version 5.8.0.592Adobe Illustrator Version 26.4.1 MacBook Pro (16-inch, 2021)Apple M1 Max Chip64 GB Memory (RAM)Total Number of Cores: 10 (8 performance and 2 efficiency)macOS Monterey Version 12.58 TB SSD As you can see I have a very powerful Mac, I do not think it's a memory issue.

Participant

질문

Extreme Lag in Adobe Illustrator 2022 26.4.1 - Running on MacBook Pro 2021 16" - macOS Monterey 12.5

Forum|Forum|3 years ago
August 9, 2022
3 답변들
4843 조회

I am experiencing extreme lagging issues when using Adobe Illustrator 2022 Version 26.4.1.

It was happening before the update as well, with multiple previous versions of Adobe Illustrator. Therefore, the issue is not exclusively new to version 26.4.1. I thought the update would help, but it didn't. I am unable to do any work since the lag is just insufferable. I do not use Adobe Illustrator every day, but when I do, the issue persists.

When I open Illustrator it works fine, but as I start working on the file it starts lagging. This happens on a large file, but also on a very small file like a simple Material Design 24px by 24px icon with only one shape in it. Even opening or closing a Panel, and moving it from one side to the other makes Illustrator lag, even clicking on the top menu bar, or just selecting a simple shape.

What I have tried so far has not worked:

Restart Adobe Illustrator
Restart the computer
Close everything except for Illustrator
Update Illustrator
Update macOS
Downgrade to an older version of Illustrator
Update Creative Cloud
Delete all Adobe files from Application Support folders, Cache folders, and Preference folders. (From BOTH library and ~library folders)
Validate all fonts and remove problem fonts
Downloaded the Creative Cloud Cleaner application and deleted all Adobe files from Mac.
Re-installed all applications on Mac again from Adobe Creative Cloud.

I found an old post in this community a while back that suggested changing some settings in the Adobe Illustrator preferences, and that had somewhat helped before. However, I cannot seem to find that post and I don't remember what preferences I had to change in order to fix the issue.

Any help would be highly appreciated. Thank you.

For reference, this is what I am working with:

Adobe Creative Cloud Version 5.8.0.592
Adobe Illustrator Version 26.4.1

MacBook Pro (16-inch, 2021)
Apple M1 Max Chip
64 GB Memory (RAM)
Total Number of Cores: 10 (8 performance and 2 efficiency)
macOS Monterey Version 12.5
8 TB SSD

As you can see I have a very powerful Mac, I do not think it's a memory issue.

Performance

이 주제는 답변이 닫혔습니다.

M

m-wolowicz작성자

Participant

Just as an FYI, for the recent commenters still looking for an answer.

I was never able to resolve the issue myself.

However, it eventually resolved itself after some updates. For reference this is my current setup aside from the rest of the setup specs stated above, which haven't changed:

Adobe Creative Cloud Version 5.11.0.522.1
Adobe Illustrator Version 27.6.1
macOS Ventura Version 13.4.1

Spinbutton

Participant

Hi, I've had this same problem for several years and it has been driving me batty. I would see significant lag (10 seconds or so) when I'd ungroup and object. I'd also experience another significant lag when moving the cursor from the built in monitor of my desktop device to the external monitor.

I've tried clearing the cache, updating, uninstalling and re-installing, etc.
I tried using different cable configurations between the computer and the external monitor
I tried rebooting the device
I tried having all apps closed except for Illustrator (annoying since I'm often moving content from Illustrator to Photoshop)

In Illustrator Preference I turned off:

GPU Performance (did not help)
Changed the frequency of auto save for recovery (didn't help)
Changed the number of Recent Files to Display (didn't help)
Turned off Display Bitmaps as Anti-Alisaed images (didn't help)
Real-Time Drawing and Editing (yes! this helped)

The only thing that makes a noticeable differences was changing to the real-time drawing and editing option. Zooming in and out is a little less smooth, but happily I can ungroup or move complicated selected objects without a looooong lag. Whew!

I tend to work with large, complicated files and I have a lot of fonts loaded, 550+. This probably exacerbates the problem, but I have a pretty robust system (even if it is getting a little old)

FYI my system:

Mac OS Sonoma 14.6.1

Processor: 3GHz 10-core Intel Xenon W

Graphics Radeon Pro Vega 64 16 GB

Memory 64 GB 2666 MHz DDR4

Anubhav M

Community Manager

Hello @Spinbutton,

We understand that technical issues can be frustrating. Would you mind confirming if you've tried the suggestions shared earlier in this post? Also, try running Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, kindly share a public link to a sample file after uploading it to Dropbox/Google Drive/etc., the folder location where your files are stored, and a screen recording of the problem (https://adobe.ly/4dwnPcv), so we can investigate this further?

Looking forward to hearing from you.

Thanks,
Anubhav

A

Alfredo30617162fped

Participant

Were you ever able to find a solution? I'm experiencing this exact issue.

L

laurenb59588843

Participant

Same here!! Any help would be appreciated. I have tried seemingly everything recommended online to no avail

Monika Gause

Community Expert

Someone today reported that they could solve it by deactivating the Live Preview option in the Preferences.

M

m-wolowicz작성자

Participant

I do not know how to edit or update the original post. But here's an update. I was playing with views and preferences.

Hiding the grid significantly improved performance.

I had the grid turned on because I am always working on pixel-perfect icons, so I have a pixel-by-pixel grid I need to be turned on at all times.

I also tried showing the grid in the back setting. Having the "Grids in Back" option NOT selected under Preferences > Guides & Grid > Grid also works, but that is not my preferred mode of working. I prefer the grid in the back.

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