Extremely frequent freezing/crashing with version 27.0 on macOS Ventura

[matthan]

Unfortunately, I am experiencing non-stop freezing and crashing using version 27.0 on macOS Ventura. The freezes are random and happen when I click just about anything. For example, in the past 15 minutes it has froze when creating a new file, when saving a file, when changing stroke width, and when changing opacity. It's preventing me from doing any work.

I'm using a Macbook Pro 16 (2021) with the M1 Max chip and 32GB of RAM. I'm monitoring both storage and memory, and they are not even close to being full.

[Monika Gause]

Is there an external monitor connected?

[matthan]

No external monitor is connected.

[Monika Gause]

Did you reset the preferences when updating?

[matthan]

Yes, I chose to reset the preferences when I updated.

[Anubhav M]

Hello @matthan,

Sorry to hear about this experience. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps?

Also, kindly share the crash report by following the steps shared in this help article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html).
While submitting the report, kindly use the same email account used here in the community so we can locate it quickly.

Looking forward to hearing from you.

Thanks,
Anubhav

[matthan]

Thanks for your response. Unfortunately, when the app freezes indefinitely, there is no way to send a crash report. Because it's not technically triggering a crash, just an indefinite hang. I have submitted reports when it has hard crashed and allowed me too.

It terms of resolution, I've checked your provided materials, and I decided to re-install Illustrator. At first glance, it seems to have helped. I will report back with my findings.

[matthan · Accepted solution]

The solution was to down-patch to the long-term support version of Illustrator 26.5.1. Despite not being "compatible" with Ventura, it runs MUCH better and doesn't crash like version 27.

[Indyboosler]

They just released an update that addressed 'stability' issues. The update is less stable than the previous version. Only been having this issue since switching to Apple Silicon last week. 

[Monika Gause]

I'm using version 27.2 on a Macbook M1 and it runs days until I reboot the computer. But then I'm not on Ventura.