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Extremely slow after updating from 2023 to 2025 Illustrator

New Here ,
Oct 23, 2024 Oct 23, 2024

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I updated my Illustrator the other day to Adobe Illustrator 2025 and both new files and files I have been previously working on with the older version of Adobe are running significantly slower. 

 

What could be the issue here and a solution please. 

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Adobe Employee ,
Oct 23, 2024 Oct 23, 2024

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Hello @alicia_6506,

I am sorry to hear about your experience. Would you mind sharing more details, like the OS/Illustrator version and if Illustrator behaves this way when working with a particular file or tool/feature so I can better assist you?

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Oct 23, 2024 Oct 23, 2024

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It is Illustrator version 29.0 and I am using a MacBook Air with OS 14.6.1. 

 

On the day I updated I thought that the slow speed was due to my file possibly being too large but right now I am on a file that was working perfectly normal previously and issues are arising such as taking 3+ seconds to select different layers and changing lineweights. On other files I'm not sure if this is just due to the size but I have been having trouble moving elements of my work to other areas on an artboard where the spinning wheel stays on my screen for many minutes at a time sometimes I can't even move around my screen with nothing selected and it is still an issue.

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Adobe Employee ,
Oct 23, 2024 Oct 23, 2024

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Hello @alicia_6506,

Thanks for confirming. Would you mind trying to run Illustrator after rebooting your computer in Safe Mode (macOS) and checking if it helps? Also, try disabling plug-ins (if any) and share your observations.

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Oct 24, 2024 Oct 24, 2024

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Tried this as well, using an iMac Retina5K Late 2015 on MacOS Monterey 12.7.6. Experiencing lots of lag after using more than 7-8 files. I try ending the illustrator process but this seems to make no difference in lag. 

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Adobe Employee ,
Oct 25, 2024 Oct 25, 2024

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Hello @courageous_code9791,

Sorry to hear that. Could you try the suggestions shared in this help article (https://adobe.ly/4fk2V0E) and let us know if it helps?

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Oct 25, 2024 Oct 25, 2024

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Hi, I am also facing the same. The previous illustrator went missing with a question mark and I am being led to use the 2025 version just minutes ago. Somehow the normal action of selecting things and aligning and distributing them becomes super slow and the progress wheel keeps spinning. I thought I had too many programs running at the background. I re-start my system and it is still running v slowly. Gosh this will be a pain and affecting my workflow if not resolved. Hope to be able to resolve.

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Community Expert ,
Oct 26, 2024 Oct 26, 2024

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Anubhav has already given some answers. Please try out what is in his links. 

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New Here ,
Oct 28, 2024 Oct 28, 2024

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Im experiencing this same problem in Windows 11 Business, have gone through all my performance settings and set illustrator to use the maximum graphics processor and I am still experiencing this workflow crippling lag when panning or zooming in and out.

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Adobe Employee ,
Oct 28, 2024 Oct 28, 2024

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Hello @Logan_A_Ludwig,

I am sorry to hear about your experience. Would you mind sharing more details, like the version of Illustrator installed, and a screen recording of your workflow and the problem, so I can better assist you?

Looking forward to hearing from you.

 

Anubhav

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New Here ,
Oct 29, 2024 Oct 29, 2024

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Hello Anubhav,

 

I currently have updated to the latest version of Ai v29.0. Over the last couple of days I have noticed it being intermittent where sometimes It performs well, and other times it performs slowly. Im currently trying to observe when it does either to see where the problem might be coming from. If I experience it I may screen record it and respond again.

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