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Eyedropper tool missing

Participant ,
Jan 12, 2021 Jan 12, 2021

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Wondering if anyone else is having this issue with the latest Illustrator update (25.1) on windows 10. 
My eyedropper tool is completely gone. When I go to edit the toolbar, the eyedropper tool does not show up in the list. I can't even use the keyboard shortcut to activate it. Screenshot 2021-01-12 115315.jpg

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correct answers 1 Correct answer

Explorer , Jan 27, 2021 Jan 27, 2021
I can't upload their PDF file with instructions, so I'm uploading a jpg of it, and including the text from the workaround here. The mentioned plugins reside in C:\Program Files\Adobe\Adobe Illustrator 2021\Plugins\ Esko\Data Exchange\Inspection Setup and C:\Program Files\Adobe\Adobe Illustrator 2021\Plug-ins\Esko\Notes

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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So when you go to Window> Tools > Advanced, the eyedropper still does not appear?

Did you reset the preferences when updating?

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Participant ,
Jan 12, 2021 Jan 12, 2021

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No, it was not showing up at all. And no, I didn't reset the prefrences. I ended up rolling back to the previous version of Illustrator and then updating again and it fixed the problem. This site wouldn't let me edit or delete this post. 

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Adobe Community Professional ,
Jan 12, 2021 Jan 12, 2021

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Thank you for the information.

Please mark your own answer as the solution. It will help others.

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Participant ,
Jan 14, 2021 Jan 14, 2021

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Well, the eyedropper tool is gone again... 

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Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

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Did you already reboot the computer?

What happens when you go to Window > Tools > Advanced?

What happens when you reset the preferences. This will erase yll your settings: https://helpx.adobe.com/illustrator/using/setting-preferences.html

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Participant ,
Jan 14, 2021 Jan 14, 2021

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Yes, I have rebooted the computer. I've rolled back Illustrator to the previous version (which doesn't have this issue), and re-updated Illustrator. The first time Illustrator opens after updating, the eyedropper tool is there. After reboot, it's gone.
The tools are already in avanced mode. The screen shot in in the "default" advanced mode. No eyedropper and the tools are not grouped together the same either (measure tool and inspection setup which are usually grouped with the eyedropper). 
I have reset the prefrences and I still get the same problem. The first time Illustrator opens after updating, the eyedropper tool is there. After reboot, it's gone. 

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Community Beginner ,
Jan 14, 2021 Jan 14, 2021

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I am having the same issue with this newest update (25.1)

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Participant ,
Jan 14, 2021 Jan 14, 2021

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Finally someone else! So I'm not going crazy! 

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New Here ,
Mar 23, 2021 Mar 23, 2021

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mine too, the eyedropper is gone and I'm going crazy this tool is missing now.

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Adobe Community Professional ,
Mar 24, 2021 Mar 24, 2021

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Did you see the correct answer?

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New Here ,
Mar 24, 2021 Mar 24, 2021

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I follow for the correct answer above but cant find it.
is this because I updtae to newest Ai version?

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Participant ,
Jan 15, 2021 Jan 15, 2021

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Do you by any chance have Esko ai-cut plugin installed?

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Community Beginner ,
Jan 18, 2021 Jan 18, 2021

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I have Esko Dynamic Barcodes plugin, and the Esko Data Exchange.

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New Here ,
Jan 14, 2021 Jan 14, 2021

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I am also having this issue.

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Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

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Do you all have third party plugins installed?

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New Here ,
Jan 14, 2021 Jan 14, 2021

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Only Esko. However, I deleted and reinstalled it. Still no eyedropper.

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Adobe Community Professional ,
Jan 14, 2021 Jan 14, 2021

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What happens when youuninstall it - is the eyedropper then present?

 

Is Esko already compatible for that version?

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Participant ,
Jan 15, 2021 Jan 15, 2021

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Monika, yes it was updated to be compatable with Illustrator 2021. 

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Participant ,
Jan 15, 2021 Jan 15, 2021

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Interesting. I also have Esko installed. AI-cut.

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Explorer ,
Jan 15, 2021 Jan 15, 2021

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Have you tried to go back to a previous version of illustrator ? 

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Participant ,
Jan 15, 2021 Jan 15, 2021

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Yes. Unfortunately I was forced to. I use the eyedropper tool often, so I had to roll back to version 25.0.1

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Explorer ,
Jan 15, 2021 Jan 15, 2021

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It's maybe a good idea to contact the adobe support to let them know the excistance of this bug/ issue. 

https://helpx.adobe.com/contact/what-contact-options.html

 

i've also had a bug , that they're going to fix with the upcomming update

 

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Explorer ,
Jan 19, 2021 Jan 19, 2021

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@AlexandreLuypaert Thanks for the link.

@DRock22  I've spent over an hour with Adobe Support. They've come to the same conclusion we suspected. The Esko plug-in appears to be the problem. They're not sure why, but suggested I contact Esko since it's a 3rd party plug-in and alert them to the issue. I vaugely remember seeing an email not too long ago saying that Esko was being bought by another company... Hopefully I didn't delete that email, and can figure out how to contact them. For now, I'm using Illustrator 25.0.1 so that I am able to access both iCut and eyedropper tools. *shrug*

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Explorer ,
Jan 19, 2021 Jan 19, 2021

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Same. I'm glad I'm not going crazy, but at the same time, I just wish the eyedropper tool worked. I'm the same, I use it too often to ensure colors are consistent when printing. I also have the Esko aiCut regmark tool installed. 

I'll try to use the link provided by AlexandreLuypaert to help ensure there are multiple requests for the same issue.

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