Fail to drop image with my wacom/ mouse

Forum|Forum|2 years ago
February 27, 2023
2 replies
638 views

Hello, I would like to ask for assistance about dragging a jpeg from windows folder to illustrator, the jpeg cannot place into artboard and stuck with a "copy: icon. How to solve? thanks

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Anubhav M

Community Manager

Hello @Wong28605926axff,

We understand that encountering technical issues can be frustrating. We are here to help and would like to suggest trying to run Illustrator under Safe Mode (https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234) and checking if it helps.

We appreciate your time and effort in helping us resolve this issue.

Looking forward to your response.

Thanks,

Anubhav

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Wong28605926axffAuthor

Participant