Falha no Programa

New Here ,
Aug 09, 2022 Aug 09, 2022

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Desde final de Julho que estou passando graves constragimentos com o Adobe Illustration.
Inicio o projeto e do nada o programa fecha, assim perdendo todo o esboço.Gostaria de uma solução breve, pois pago para utilizar e dependop do mesmo para trabalhar.

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Adobe Employee , Aug 10, 2022 Aug 10, 2022

Hello @Help Digital MG,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Hello @Help Digital MG,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

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