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August 9, 2022
Answered

Falha no Programa

  • August 9, 2022
  • 1 reply
  • 170 views

Desde final de Julho que estou passando graves constragimentos com o Adobe Illustration.
Inicio o projeto e do nada o programa fecha, assim perdendo todo o esboço.Gostaria de uma solução breve, pois pago para utilizar e dependop do mesmo para trabalhar.

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Correct answer Anubhav M

Hello @Help Digital MG,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav

1 reply

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
August 10, 2022

Hello @Help Digital MG,

 

Sorry to hear about this experience. I would request you try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

 

Thanks,
Anubhav