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File-->New, Recent is BLANK

New Here ,
Mar 26, 2024 Mar 26, 2024

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I can see recent files on the home page. However, when I go to create new and use my 'Recent' it is completely blank. This is the second time this has occurred, and is quite frustrating.

 

What gives? How do I repopulate this?

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Adobe
Community Expert ,
Mar 26, 2024 Mar 26, 2024

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There are just no files?

Or is there no interface element at all?

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New Here ,
Mar 26, 2024 Mar 26, 2024

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RecentFilesIllus.jpg

 All templates are gone and there would be no interface for creating a new template if I hadnt set up a new 11by17.

 

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Community Expert ,
Mar 26, 2024 Mar 26, 2024

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New Here ,
Mar 26, 2024 Mar 26, 2024

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This is not a fix unfortunately. I can see my recent files in the home page, and can open recent files via File-->Open Recent Files. I tried this / resetting preferences last time, did nothing beyond just resetting to default.

 

Illustrator is having issues populating New Document templates with 'Recent' templates.

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Community Expert ,
Mar 26, 2024 Mar 26, 2024

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Please contact Customer Care. They can login to your system.

https://helpx.adobe.com/contact.html 

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