Skip to main content
S
srllsm
Participant
June 15, 2023
Answered

File opens with blank artboards and empty layers panel

  • June 15, 2023
  • 3 replies
  • 1683 views

I have been working on a file for the past few days. After sending to a client I recieved feedback that all layers and artboards are blank. Upon opening the file again, this seems to be true. The strange thing is the artboard previews show up in the recent files dialog, and the file itself is still 450mb in size. 

I would appreciate if anyone can help me solve this issue please!

https://www.dropbox.com/s/lch2iwzewk12q1v/vid_assetsConverted.ai?dl=0

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi @srllsm,


    I'm sorry to hear about the issue you're facing with your file. I tried recovering the file, but unfortunately, I encountered an error message stating, "Illustrator could partially read this file." This message usually indicates that the file was not saved/ copied/ downloaded, or uploaded properly, resulting in some corruption in the raw data of the AI file. I'm afraid that in this case, the file is beyond recovery. I understand how frustrating this can be, and I recommend double-checking your file-saving process in the future to prevent such issues. If you have any other questions or concerns, please let me know.

     

    Best,

    Anshul Saini

    3 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    June 22, 2023

    Hi @srllsm,


    I'm sorry to hear about the issue you're facing with your file. I tried recovering the file, but unfortunately, I encountered an error message stating, "Illustrator could partially read this file." This message usually indicates that the file was not saved/ copied/ downloaded, or uploaded properly, resulting in some corruption in the raw data of the AI file. I'm afraid that in this case, the file is beyond recovery. I understand how frustrating this can be, and I recommend double-checking your file-saving process in the future to prevent such issues. If you have any other questions or concerns, please let me know.

     

    Best,

    Anshul Saini

    dougl77390883
    dougl77390883
    Participating Frequently
    June 15, 2023

    Have you tried saving the Illustrator file with

    "Create PDF compatiable file" checked?

    (First check box line under OPTIONS when saving)

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 15, 2023
    quote

    Have you tried saving the Illustrator file with

    "Create PDF compatiable file" checked?

    (First check box line under OPTIONS when saving)


    By @dougl77390883

     

    At the current state this should not be tried as a solution of the problem.

    This can be done when the file is fully and correctly opened with all the content.

    But when you cannot correctly open the file, then also do not save it, because that will cement the issue.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    June 15, 2023

    @Anshul_Saini can you please take a look at it?

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices