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Oscar34133702dmk6
Participant
July 20, 2024
Question

File Recovery after PC crash

  • July 20, 2024
  • 1 reply
  • 565 views

Hi all,

My windows PC crashed and gave me the blue ":(" screen. I had a project open in illustrator which had autosave turned on. When it restarted all the work i'd done on that file was deleted (6+ hours). Is there anything I can do to recover my work? I'm on windows 11 with the most recent Illustrator version.

Thanks!

This topic has been closed for replies.

1 reply

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
July 20, 2024

@Oscar34133702dmk6  Are you saying that you didn't save any files at all 6+ hours of work?! That is like playing with fire and gasoline at the same time! 

If you re-opened Adobe Illustrator, Illustrator may have a recovered file that was auto-saved. If so, then rename that file into something else. You could do a search on your PC to see if any temporary files were saved to your PC. If not, you might be hoop

Have no fear, the second time around will be faster, and even better! 

 

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Oscar34133702dmk6Author
Participant
July 21, 2024

@creative explorer I did have it on autosave and I did see it saving a few times throughout, the crash might have wiped the session memory though 😞

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 24, 2024

Hello @Oscar34133702dmk6,

I'm sorry to hear about your experience. If Illustrator did not automatically recover files after a crash, the work was likely lost. We understand this may not be the ideal outcome, and we apologize for any frustration caused.

Note: Auto-recovery preferences are automatically turned off if Illustrator crashes during the data recovery. In that case, re-enable data recovery from Preferences.

 

Could you confirm if the file was saved on a network, removable drive, or a cloud-synced folder like Google Drive or Dropbox? Storing files in such locations can sometimes lead to corruption issues. To prevent this from happening in the future, we recommend saving your work locally first and then manually copying it to your desired backup location.

Additionally, for help with crashes, we suggest trying the troubleshooting steps outlined in this help article (https://adobe.ly/3Wywi8W) to see if it resolves the problem.

 

To avoid similar situations in the future, we advise saving multiple copies of your active work locally or saving them as cloud documents.

Please don't hesitate to reach out if you have any further questions or need assistance. We're here to help.

 

Thanks,

Anubhav

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