Skip to main content
C
Carl_Beshay1512
Participant
March 21, 2025
Question

File Recovery Fail

  • March 21, 2025
  • 2 replies
  • 138 views

Hello Community!

 

 

My Adobe Illustrator crashed on my mac and all the files I had opened that weren't saved are gone. Trying to go back find them, but unable. I know Adobe has a great feature where it auto saves adn"recovers" files in Recovery cache. But, everytime I close the app and open it up it shows the files are recovered and I click "OK" to try and retrieve them, but nothing happens.

 

 

 

Any help would be great, I took a lot of time working on these files.

 

Thanks,

Carl

2 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
March 21, 2025

There is no Autosave for non-cloud files.

 

File recovery is something else. But you should never rely on it as your only backup.

For a secure and reliable workflow you need to save your files. 

Save them early

Save them often

Save different versions on different harddrives.

Turn on Time Machine if on a Mac

Get something similar for Windows.

 

And then the Recovery function can be the icing on the cake.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
March 21, 2025

Hello @Carl_Beshay1512,

Would you mind providing some details about the circumstances under which these files were saved or edited and the location of the files where they were stored?

 

Also, kindly share a link to the AID files stored in the recovery folder (https://adobe.ly/4htsf4X) after uploading to Dropbox/Google Drive/etc. so I can check it on my end. Although I cannot guarantee a successful recovery, I will try my best to do so.


Looking forward to hearing from you.

 

Anubhav

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices