File Recovery on Expired University Account

New Here ,
Aug 05, 2022 Aug 05, 2022

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Hello, 

 

I am an ex-post-grad Urban Design student whose university creative cloud account paid subscription has expired. I have a number of files only saved to the cloud on Illustrator, Photoshop, and Indesign (slightly foolish I know) that I would like to download onto my computer but I am unable to access them anymore. 

 

What are my options for accessing them again? If I am willing to pay for a subscription will it need to be paid through the University (the account uses a university email), or can I create a new adobe account and transfer the files into the new account (even though I don't have access to my old uni account). 

I hope this makes sense, 

 

Thanks for the help. 

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How to , Import and export , Sync and storage

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Adobe Community Professional ,
Aug 08, 2022 Aug 08, 2022

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You may have to get in touch with your university at some point to get access to those files, but don't hesitate to get in touch with Adobe support to ask your question: https://helpx.adobe.com/support.html

Thanks, I hope you get it sorted out!

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