File us bot recognized by Illustrator

New Here ,
Sep 05, 2022 Sep 05, 2022

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I have a file from a version of Illustrator older than the one I currently have, but this new version
doesn't want to open the document. The legend is that it is not a recognizable file.
Do you have any idea how I can recover the contents of the file?
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How to , Import and export , Performance

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Community Expert ,
Sep 05, 2022 Sep 05, 2022

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Without any specific info about the version of the file, your system and so on nobody can tell you much. That notwithstanding, there is simply a plethora of bugs currently that may prevent files from being opened, sometimes platform-specific, sometimes based on version. Just installing a previous version of AI, e.g. 2021 instead of the current may resolve the issue and similarly, opening a file created on a Mac on a Windows machine may work and so on.

 

Mylenium

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Community Expert ,
Sep 06, 2022 Sep 06, 2022

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Just how old is the file?

Where is it currently stored? If on a network or in a synchronized folder, first copy it to the harddisk, then try to open it.

How do you open it? By double clicking? Try Illustrator File > Open

Did someone send it to you via email? Ask them to first zip it and then send again.

 

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