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Participating Frequently
November 24, 2023
Question

Files edited with latest Illustrator have problems cutting on cutting tables such as Zund , Esko...

  • November 24, 2023
  • 2 replies
  • 833 views

Helllo , 

we would like to share a problem we have been experiencing for some time. We design and manufacture cardboard packaging boxes. We design the boxes in Engview, and then we prepare them for prepress in Illustrator. We use Zund G3, iEcho 1047, and Konsberg C cutting tables to cut samples and check the designs. The problem is that files edited in Illustrator do not cut correctly. They experience twisting, distortion, and displacement of creases relative to the cutting contour. Here is a list of tests we have conducted to draw conclusions and potentially diagnose the issue:

- Files generated by Engview cut normally, but after editing and saving in Illustrator, problems occur.
- Files saved in CS6 version cut normally on ZUND, but when converted to DXF for the iEcho cutting table, they do not execute correctly.
- Files edited with the latest versions of Illustrator do not cut successfully on any of the cutting tables.
- Files edited with Illustrator and converted to DXF do not cut correctly on iEcho 1047.
- All files are visualized correctly in all software (EngView, Illustrator, Zund CutCenter, IbrightCut Center, i-- cut Production Console).
Formats tested: PDF, EPS, AI, DXF.

We think that this problem occured sometime in the past 6-9 months probably. We didn't have any issues cutting on Zund before that, or it was a rare problem and we didn't notice.

This topic has been closed for replies.

2 replies

Monika Gause
Community Expert
Community Expert
November 24, 2023

@Anshul_Saini  can you please look into this?

Participating Frequently
November 30, 2023

Anyone had the chance to confirm or investigate the issue? I needed who should i contact with this problem?

Participating Frequently
November 24, 2023

Here are 2 files , one directly saved az DXF from Engview 7  and the other one exported from Illustrator27 to DXF.  The one from Engview cuts correctly, the oter has displaced creases.  

Forums doesnt allow .dxf uploads. 

https://www.dropbox.com/t/1jdms6dNTN9Mds2q

Participating Frequently
December 4, 2023
Anubhav M
Community Manager
Community Manager
January 13, 2024

Hello @Alexander338260235623,

Sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, would you mind sharing some more details, like the exact version of the OS/Illustrator, details about your workflow, re-uploading the sample file(s), and a screen recording of the problem (https://adobe.ly/48SPhhH), so we can investigate this further?

Looking forward to hearing from you.

 

Thanks,

Anubhav