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Files opening error | Adobe Illustrator

New Here ,
May 02, 2024 May 02, 2024

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Hello comunity,

From yesterday I'm getting this error with my attempt to open any file I saved in Adobe Illustrator. I am sorry that this screenshot is in Polish but maybe anyone have experienced this window. After clicking OK, I get an empty, blank workspace. The files got their MB weight so it must be some opening process error. Please help 🙂Zrzut ekranu 2024-05-02 091649.png

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Bug , How-to , Import and export

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Adobe
Adobe Employee ,
May 02, 2024 May 02, 2024

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Hi there, 

 

Apologies for any inconvenience caused. It seems like the file might be corrupted, although you mentioned experiencing this issue with multiple files. Could you please confirm the version of Illustrator in which these files were created, as well as the version you're currently using? Additionally, please let us know where these files are saved (Network Drive/System HDD/Shared Folder on System/External HDD). We'll do our best to assist you!


Regards,

Srishti

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