flickering black screens when zooming into groups and in the path view

Forum|Forum|2 years ago
March 13, 2024
2 replies
2101 views

Since version 28.3 I have had flickering black screens when zooming into groups and in the path view. Nvidia graphics card has 6G, it should handle it easily. Anyone have an idea what's going on? Thanks!

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Anubhav M

Community Manager

Hello @herrt76234790,

Thanks for sharing the details. Kindly allow me some time while I check this with the team.

Thanks,
Anubhav

H

herrt76234790Author

Participant

Any idea? Still flickering...

J

jonh16015129

Participating Frequently

Which system extensions do you have installed?

A window manager such as Magnet?

Hi. I have Sonoma 14.4.1 on Apple MacBook Pro.

Anubhav M

Community Manager

Hello @herrt76234790,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3IxNGTk) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

H

herrt76234790Author

Participant

thanks for responding! already checked the latest drivers vor NVIDIA GPU - no result. checked the grafic pref you suggested - no respond.

i attached a video. when switching to outline view the flickering starts.

on my secound computer with AMD processor/ same grafic card its the same!
thanks in advance for your help!

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