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herrt76234790
Participant
March 13, 2024
Question

flickering black screens when zooming into groups and in the path view

  • March 13, 2024
  • 2 replies
  • 2092 views

Since version 28.3 I have had flickering black screens when zooming into groups and in the path view. Nvidia graphics card has 6G, it should handle it easily. Anyone have an idea what's going on? Thanks!

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    2 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 15, 2024

    Hello @herrt76234790,

    Thanks for sharing the details. Kindly allow me some time while I check this with the team.

    Thanks,
    Anubhav

    H
    herrt76234790Author
    Participant
    April 3, 2024

    Any idea? Still flickering...

    H
    herrt76234790Author
    Participant
    April 11, 2024

    I'll try Safe Mode to see how it goes. Thx.


    I also think its an issue between Apple/Windows system and Adobe.

    I Just found out If you open Illustrator in full screen mode (shortcode f), flickering stops. In a seperat window it starts again.

    I will do a troubleshoot lifesession and share the results.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 13, 2024

    Hello @herrt76234790,

    We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3IxNGTk) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    H
    herrt76234790Author
    Participant
    March 13, 2024

    thanks for responding! already checked the latest drivers vor NVIDIA GPU - no result. checked the grafic pref you suggested - no respond.

    i attached a video. when switching to outline view the flickering starts.

    on my secound computer with AMD processor/ same grafic card its the same!
    thanks in advance for your help!

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