flickering black screens when zooming into groups and in the path view

[herrt76234790]

Since version 28.3 I have had flickering black screens when zooming into groups and in the path view. Nvidia graphics card has 6G, it should handle it easily. Anyone have an idea what's going on? Thanks!

[Anubhav M]

Hello @herrt76234790,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3IxNGTk) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

[herrt76234790]

thanks for responding! already checked the latest drivers vor NVIDIA GPU - no result. checked the grafic pref you suggested - no respond.

i attached a video. when switching to outline view the flickering starts.

on my secound computer with AMD processor/ same grafic card its the same!
thanks in advance for your help!

[Anubhav M]

Hello @herrt76234790,

Thanks for sharing the details. Kindly allow me some time while I check this with the team.

Thanks,
Anubhav

[herrt76234790]

Thanks.

Here some further system information:

Win10
Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz 4.00 GHz

16 GB
Gforce GTX 1060 6GB

Let me know if you have an idea!

Thanks, Til

[herrt76234790]

Any idea? Still flickering...

[Anubhav M]

Hello @herrt76234790,

We're sorry for the trouble. It looks like we need to troubleshoot this in a live session. Please head here (https://adobe.ly/4azfDpU) and select the chat button in the lower-right corner of the page. We can help troubleshoot faster that way.

Thanks,

Anubhav

[jonh16015129]

Hello. I am experiencing the same issue. Flickering black screens since installing Sonoma 14.4.1 on my Apple MacBook Pro M2Max with 64 gb of memory. It's happening in Illustrator and InDesign (latest versions of both). Would love to troubleshoot.

[Monika Gause]

Which system extensions do you have installed?

A window manager such as Magnet?

[jonh16015129]

Hi. I have Sonoma 14.4.1 on Apple MacBook Pro.

[jonh16015129]

No window manager.

[jonh16015129]

Sorry, misread that.
System extensions I have installed are atteched as screen shots.

[Monika Gause]

Does it work better when you run Illustrator without all that?

Probably in Safe Mode?

Sonoma is causing a lot of inexplicable issues for a lot of people. Other people are experiencing none of that. So the reason for this happening must be something you have installed.

[jonh16015129]

I'll try Safe Mode to see how it goes. Thx.

[herrt76234790]

I also think its an issue between Apple/Windows system and Adobe.

I Just found out If you open Illustrator in full screen mode (shortcode f), flickering stops. In a seperat window it starts again.

I will do a troubleshoot lifesession and share the results.