Font and font weight blank in Character View

Two issues:

1. My colleagues and I have been noticing font family and weights disappearing from the Character panel in our Illustrator tools when we share files between ourselves.

The screenshot below shows the use of Google fonts Inter (left) and Albert Sans (right).

When my colleague, who created the file, opens it on her computer/in her Illustrator, she can see the font family plus the weight, but when I open the same file on my end it goes blank. If I try the eyedropper tool on some other text, it does pick up the correct styling but still shows the font and weight as blank.

Any idea why this is happening?

We downloaded the exact same font files, so that should not be the reason.

2. For Albert Sans (right) we also downloaded the same files, however Illustrator removes the space between Albert and Sans for my colleague, so whenever she sends me her documents I need to change the font to the family with a space, which also baffles me. This happens with other fonts too from time to time, not just this specific one.

Anyone seen this happen before?

We're running the latest Illustrator version, 27.1.1.

Thanks!