Font Selection Behavior in Illustrator 2024

[kanal_9235]

I am a long-time user of Adobe Illustrator and I’d like to report a usability issue I’ve encountered in the 2024 version of the software.

In previous versions, when browsing fonts, I was able to pick up from the last selected font when re-opening the font list. For example, if I selected a font starting with the letter "J", and then decided to change it again, the font list would open starting from that same position ("J"), allowing me to continue browsing without unnecessary repetition.

However, in the 2024 version, this behavior seems to have changed. Now, every time I re-open the font list, it resets and starts from the top (letter "A"), regardless of which font was previously selected. This causes a significant loss of time, as I have to scroll through fonts I’ve already seen to return to where I left off.

This change negatively impacts my workflow. 
What should I do?

Best regards.

[Anubhav M]

Hello @kanal_9235,

Could you share more details, like the version of Illustrator where you were able to do this, along with a small screen recording of your workflow (if possible), so I can better assist you?

Looking forward to hearing from you.
Anubhav

[kanal_9235]

First of all, thank you for your answer.
I don't remember which version it was, but it was one of the previous versions.
I sent a video recording for better understanding.
I hope I was able to explain my problem. Thank you again...

[HARSHIKA_VERMA]

Thank you for sharing the requested video—it’s been helpful in understanding the issue.

Could you please share the details of your operating system? Additionally, does this behavior occur with other Adobe applications, such as InDesign?

Have you noticed this change in behavior following the recent release? It would also be beneficial if you could test the issue using a previous version of Illustrator and let us know the outcome. This will help us with further investigation.

We’re happy to assist you further. 

Thanks,

Harshika

[kanal_9235]

---

First of all, thank you for your answer.

Windows 11 Home Single Language 

12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz 

32,0 GB ----- x64

This problem does not occur in Adobe Photoshop version 2023. Video is attached.

I look forward to your response and solution, thank you again.

[kanal_9235]

I hope someone can help me.

[Anubhav M]

Hello @kanal_9235,

Thanks for your patience. It seems there might be a problem with Illustrator's preferences for the latest version that might be causing this problem. To test this, could you try running Illustrator under a different administrator account (Windows / macOS) and checking if it helps?

If the problem persists, try the following steps and share your observations:

• Close all Adobe applications
• Remove Illustrator using the Creative Cloud Cleaner Tool (https://adobe.ly/4nui9F7)
• Reinstall Illustrator using the Creative Cloud Desktop application (https://adobe.ly/4nrkLn1)
• Relaunch Illustrator

Looking forward to hearing from you.
Anubhav

[kanal_9235]

Thank you very much for your interest.

I tried everything you said. The result is the same 😞

[Anubhav M]

Hello @kanal_9235,

I have sent you a DM. Kindly check.

Anubhav