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Participant
July 24, 2024
Question

free trial cancellation problem

  • July 24, 2024
  • 1 reply
  • 98 views

Hi everyone, recently i started my adobe ilustrator free trial at 16th of june, i cancelled it when 23th kicked in. once it happened they sent me an "free trail cancellation confirmation" email thing, and latter on ar 25th they charged me 61€ couple minutes latter 64€, and then after a while i got one of transfer back. and today month latter they charged me another 62 €! Idon't have a single subcribtion in my plan so the Q is, why they still charging me and what should i do? any chance to get a phone numer or email to the help center? 

is it possible to get those money back? 😫

im attaching the details in the photos.

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1 reply

Monika Gause
Community Expert
Community Expert
July 24, 2024

Please contact Customer Care at https://helpx.adobe.com/contact.html

In the forum we do not have access to user accounts.