• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

free trial cancellation problem

New Here ,
Jul 24, 2024 Jul 24, 2024

Copy link to clipboard

Copied

Hi everyone, recently i started my adobe ilustrator free trial at 16th of june, i cancelled it when 23th kicked in. once it happened they sent me an "free trail cancellation confirmation" email thing, and latter on ar 25th they charged me 61€ couple minutes latter 64€, and then after a while i got one of transfer back. and today month latter they charged me another 62 €! Idon't have a single subcribtion in my plan so the Q is, why they still charging me and what should i do? any chance to get a phone numer or email to the help center? 

is it possible to get those money back? 😫

im attaching the details in the photos.

IMG_7612.jpeg

IMG_7611.jpeg

IMG_7614.jpeg

IMG_7613.jpeg

IMG_7617.jpeg

IMG_7618.jpeg

IMG_7610.jpeg

IMG_7613.jpeg

TOPICS
How-to

Views

53

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe
Community Expert ,
Jul 24, 2024 Jul 24, 2024

Copy link to clipboard

Copied

LATEST

Please contact Customer Care at https://helpx.adobe.com/contact.html

In the forum we do not have access to user accounts.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines