Freezes when using 'Type'/Type on path pull down menu

[Gary Godby]

I'm currently using AI (26-0.1) on Windows 10 .

When putting text on a path (with text on path tool), I attempt to go to the 'Type' pull down menu. When clicking on it, it instantly freezes when clicking on it . Takes a good 10-15 seconds to recover or un-freeze afterward.

Hope that doesn't sound to confusing.

Thanks in advance!

[Omar.Fathy]

I hope solutions in this discussion thread help you:

https://community.adobe.com/t5/illustrator-discussions/illustrator-2020-24-2-1-crashes-when-trying-t...

[Anshul_Saini]

Hi there,

Sorry about the trouble. I would request you to share a few more details like:

• Is the happening while working on a specific document?
• Could you please share a sample document with us in which you are facing this issue? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link here.
• When did this start happening?
• Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.

Also, in addition to @Omar.Fathy suggestion, you may try resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html) and share your observation with us.
Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

We are here to help. We just need more information.

Regards,

Anshul Saini

[Gary Godby]

Anshul,

 Sample file has been shared, but my issue persisits for any and all new or existing files I use. It only happens when I hover over the 'Type' pull down menu, whether I need the 'type on path' or not. Preferences have been reset, but issue persists (freezes-wheel spins for a good 1-2 minutes).

 All plugins and 3rd party add ons have been updated as well. Astute Graphics, CCleaner, Malwarebytes, Webroot, Windows 10. Preferences have also been rest.

...very puzzling indeed.

[Anshul_Saini]

Thanks for sharing the details, @Gary Godby. Would it be possible for you to reshare the file here and a small recording of the issue as we are unable to replicate the issue at our end? This would really help us.

Regards,

Anshul Saini 

[Gary Godby]

Anshul.

As mentioned before, it is not a particular file I am working here that causes the issue. Here are some examples of the steps I go through.

1) I launch Adobe Illustrator (Windows 10 - ver 26.0.3)

2) With a new document in view, I hover over the top toolbar (File, Edit Object,Type, etc.)

3) Once my cursor hovers over the 'Type' pull down menu, AI instantly freezes and bogs down for a good 30 -45 seconds.

4) I'm currently using 'Suitcase Fusion' (ver 22.0.1.10233)

5) Other plugins/softwares...'Malwarebytes', 'CCleaner', 'Astute Manager/Graphics'.

6) Video Driver NVIDIA Studio Driver Ver 511.65  (release date 02-01/2022

Thank you for looking into this issue.

[Gary Godby]

OS Name Microsoft Windows 10 Home
Version 10.0.19044 Build 19044
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-RNU5U3O
System Manufacturer Alienware
System Model Alienware Aurora R9
System Type x64-based PC
System SKU 0961
Processor Intel(R) Core(TM) i9-9900 CPU @ 3.10GHz, 3096 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date Alienware 1.0.14, 9/6/2021
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0T76PD
BaseBoard Version A01
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume8
Locale United States
Hardware Abstraction Layer Version = "10.0.19041.1503"
User Name DESKTOP-RNU5U3O\garyg
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 64.0 GB
Total Physical Memory 63.8 GB
Available Physical Memory 50.4 GB
Total Virtual Memory 73.3 GB
Available Virtual Memory 55.2 GB
Page File Space 9.50 GB
Page File C:\pagefile.sys
Kernel DMA Protection On
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

[Anshul_Saini]

Thanks for sharing the details, @Gary Godby.

I would suggest you try the steps suggested in this community post (https://community.adobe.com/t5/illustrator-discussions/resolve-slow-performance-and-unexpected-behav...) and let us know how it goes.

Regards,

Anshul Saini

[Monika Gause]

Let Suitcase check all your fonts for corruption. Then check if your version of Suitcase is compatible to your system and your version of Illustrator. Maybe there's a nupdate available