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Frequent Crashes (fonts and swatches)

Explorer ,
Dec 15, 2024 Dec 15, 2024

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Whenever I save/delete a color swatch or click "Close" on the "Missing Fonts" window that comes up when I open an Illustrator project, the program crashes about 90% of the time.

 

I don't know how to read the crash reports, but I'm pasting the parts that look relevant in case that's helpful.

 

Missing Fonts:
Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00002b2139a9c430
Exception Codes: 0x0000000000000001, 0x00002b2139a9c430

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [39638]

VM Region Info: 0x2b2139a9c430 is not in any region. Bytes after previous region: 30911874097 Bytes before following region: 29052255184
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
Memory Tag 255 2b1a07280000-2b1a072c0000 [ 256K] rw-/rwx SM=PRV
---> GAP OF 0xdf6240000 BYTES
Memory Tag 255 2b27fd500000-2b27fd540000 [ 256K] rw-/rwx SM=PRV

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x19c6a5020 objc_msgSend + 32
1 AppKit 0x1a080b828 -[NSApplication(NSApplicationAccessibility) accessibilityHitTest:] + 256
2 AppKit 0x1a07ce820 CopyElementAtPosition + 164
3 HIServices 0x1a2f98a5c _AXXMIGCopyElementAtPosition + 384
4 HIServices 0x1a2fbdef8 _XCopyElementAtPosition + 328
5 HIServices 0x1a2f76340 mshMIGPerform + 208
6 CoreFoundation 0x19cb5da6c __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 60
7 CoreFoundation 0x19cb5d98c __CFRunLoopDoSource1 + 524
8 CoreFoundation 0x19cb5c350 __CFRunLoopRun + 2244
9 CoreFoundation 0x19cb5b434 CFRunLoopRunSpecific + 608
10 HIToolbox 0x1a730519c RunCurrentEventLoopInMode + 292
11 HIToolbox 0x1a7304fd8 ReceiveNextEventCommon + 648
12 HIToolbox 0x1a7304d30 _BlockUntilNextEventMatchingListInModeWithFilter + 76
13 AppKit 0x1a03bacc8 _DPSNextEvent + 660
14 AppKit 0x1a0bb14d0 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
15 AppKit 0x1a03adffc -[NSApplication run] + 476
16 exo 0x108899390 exo::app::OS_AppBase::RunEventLoop() + 60
17 Adobe Illustrator 0x103ecc860 0x102cfc000 + 18679904
18 Adobe Illustrator 0x103df094c 0x102cfc000 + 17779020
19 Adobe Illustrator 0x103f9e9e4 main + 112
20 dyld 0x19c6f3154 start + 2476

 

Swatches:

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000010
Exception Codes: 0x0000000000000001, 0x0000000000000010

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [39724]

VM Region Info: 0x10 is not in any region. Bytes before following region: 4370907120
REGION TYPE START - END [ VSIZE] PRT/MAX SHRMOD REGION DETAIL
UNUSED SPACE AT START
--->
__TEXT 10486c000-106eb0000 [ 38.3M] r-x/r-x SM=COW /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libobjc.A.dylib 0x19c6a5020 objc_msgSend + 32
1 AppKit 0x1a080b828 -[NSApplication(NSApplicationAccessibility) accessibilityHitTest:] + 256
2 AppKit 0x1a07ce820 CopyElementAtPosition + 164
3 HIServices 0x1a2f98a5c _AXXMIGCopyElementAtPosition + 384
4 HIServices 0x1a2fbdef8 _XCopyElementAtPosition + 328
5 HIServices 0x1a2f76340 mshMIGPerform + 208
6 CoreFoundation 0x19cb5da6c __CFRUNLOOP_IS_CALLING_OUT_TO_A_SOURCE1_PERFORM_FUNCTION__ + 60
7 CoreFoundation 0x19cb5d98c __CFRunLoopDoSource1 + 524
8 CoreFoundation 0x19cb5c350 __CFRunLoopRun + 2244
9 CoreFoundation 0x19cb5b434 CFRunLoopRunSpecific + 608
10 HIToolbox 0x1a730519c RunCurrentEventLoopInMode + 292
11 HIToolbox 0x1a7304e2c ReceiveNextEventCommon + 220
12 HIToolbox 0x1a7304d30 _BlockUntilNextEventMatchingListInModeWithFilter + 76
13 AppKit 0x1a03bacc8 _DPSNextEvent + 660
14 AppKit 0x1a0bb14d0 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
15 dvaai 0x10e1fd238 ai::ui::UI_PopupModalDialog::RunModal() + 392
16 SwatchLibs 0x16121d3f4 0x16120c000 + 70644
17 SwatchLibs 0x16121f178 0x16120c000 + 78200
18 SwatchLibs 0x16123eea8 0x16120c000 + 208552
19 SwatchLibs 0x16129431c 0x16120c000 + 557852
20 PropertiesPanel 0x160ef6dc8 0x160ebc000 + 241096
21 AIPostman 0x108efae48 0x108ef0000 + 44616
22 AIPostman 0x108ef7bf4 NotificationMgrImpl::Notify(ai::Postman::PostmanIDPimpl*, boost::any const&, unsigned long, bool) const + 164
23 AIPostman 0x108ef9760 CommandMgrImpl::DispatchCommand(ai::Postman::PostmanIDPimpl*, std::__1::function<std::__1::pair<int, boost::any> ()> const&, unsigned long, bool) + 328
24 AIUXPExtensionHostAPI 0x161e2d668 0x161bb0000 + 2610792
25 AIUXPExtensionHostAPI 0x161e2d568 0x161bb0000 + 2610536
26 dvacore 0x1087eb8ec 0x1085f0000 + 2078956
27 dvacore 0x1087ebdf0 0x1085f0000 + 2080240
28 dvacore 0x10868f6d4 0x1085f0000 + 653012
29 Adobe Illustrator 0x105a3ee6c 0x10486c000 + 18689644
30 dvacore 0x10868f524 dvacore::config::ExecuteTopLevelFunction(std::__1::function<void ()>, bool*) + 96
31 dvacore 0x1087df384 0x1085f0000 + 2028420
32 CoreFoundation 0x19cb5d070 __CFRUNLOOP_IS_CALLING_OUT_TO_A_BLOCK__ + 28
33 CoreFoundation 0x19cb5cf84 __CFRunLoopDoBlocks + 356
34 CoreFoundation 0x19cb5c414 __CFRunLoopRun + 2440
35 CoreFoundation 0x19cb5b434 CFRunLoopRunSpecific + 608
36 HIToolbox 0x1a730519c RunCurrentEventLoopInMode + 292
37 HIToolbox 0x1a7304fd8 ReceiveNextEventCommon + 648
38 HIToolbox 0x1a7304d30 _BlockUntilNextEventMatchingListInModeWithFilter + 76
39 AppKit 0x1a03bacc8 _DPSNextEvent + 660
40 AppKit 0x1a0bb14d0 -[NSApplication(NSEventRouting) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 700
41 AppKit 0x1a03adffc -[NSApplication run] + 476
42 exo 0x10a409390 exo::app::OS_AppBase::RunEventLoop() + 60
43 Adobe Illustrator 0x105a3c860 0x10486c000 + 18679904
44 Adobe Illustrator 0x10596094c 0x10486c000 + 17779020
45 Adobe Illustrator 0x105b0e9e4 main + 112
46 dyld 0x19c6f3154 start + 2476

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Adobe
Adobe Employee ,
Dec 16, 2024 Dec 16, 2024

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Hello @Connor24501606tet8,

I understand how frustrating it can be to encounter crashes in the middle of work. Would you mind confirming the version of the OS/Illustrator, and if Illustrator behaves this way with all files, so I can better assist you? Also, try validating your fonts (https://adobe.ly/3ZZljWH) and trying the suggestions shared in this help article (https://adobe.ly/3OWjvbw) to check if it helps.

If the problem persists, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/3ZHk1PE). We appreciate your time and patience in helping us resolve this issue.

Anubhav

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