Fun in 29.7.1: "The document "" is currently getting saved. Try again after the process is complete"

[jy_BAS]

Since updating Illustrator to 29.7.1, I've run upon several issues that are affecting productivity, but the two that are the biggest losers are the randomly-appearing-on-save "The document "" is currently getting saved. Try again after the process is complete" issue and the Preferences > Keyboard Increment change.



This random save issue is probably the Gold Medal Winner winner of the Frustration Olympics from my angle as when it pops up, the only way I can get around it is to set Paste Remembers Layers, copy all the elements I'm working with to a new document, check that all colors,layters, etc are correct, save it as a new working file, close/reopen the app then delete the original file so I don't get it mixed up with the new one. This is, as they say, no bueno por caca. Oh, and not to mention the poor grammar of "getting saved."

Runnerup is a lil guy who doesn't seem like much of a contender, but he packs a punch... After years of the preferences window defaulting to Preferences > Keyboard Increment being active upon opening (thus my being used to hitting Ctrl+K, entering a value for the keyboard increment and tapping <return> without really looking,) in 29.7.1, it now defaults to the Search Parameters field being active. So now it's Ctrl+K, 4x tab, enter value and hit return 2x. I realize this is not a dealbreaker but more of a "dammit, Adobe, don't fix it if it ain't broke" annoyance.



This update is also chock full of surprises like weird redraw issues, commands not completing or even recognizing being called and other oddball save issues that I've only seen randomly a couple of times, therefore not documentable (yet). Anyone else?

System info:
Intel Core i5-14500 2.60 GHz w/32.0 GB RAM
Windows 11 Pro 24H2 Build 26100.4202

[zara_1142]

Currently working on a 2024 14 inch M4 Pro using Sequoia 15.6.1

I have been noticing this problem persisting ever since Adobe updated my Illustrator program to version 29.7.1

The documents I work on range from 1-5mb files for web ads to larger works for web framing needs. I work on a shared network at my company where we save our files onto a server, but I also save my work to my computer's hard drive to save space and make it easier to work from home without the use of a VPN. Ever since I updated to the latest version of Illustrator, I've been having this continuous issue. I will be in the middle of creating a spread and in trying to be responsible I would hit command + save function to ensure my work wasn't lost, but the document would go into this freezing cycle where it clearly wasn't saving my progress, and no matter what I would do it would not allow me to restart Illustrator unless I did the (command + option + esc) function to force quit the application. This has lost me immense progress on many of my projects, it has lead to my work feeling disjointed and frustrating to complete, and I will be reverting back to the previous version of Illustrator until this problem is solved.

[HARSHIKA_VERMA]

Hi Zara,

We understand how frustrating it could be. Would you mind checking Egor's comment on this UserVoice and letting us know if that solves the issue? 

If not, please share the logs with the team for further investigations.

Thanks,

Harshika

[michelleray]

Same here. On a Mac Mini, M1. Driving me insane with trying not to lose all the work I have done!

[HARSHIKA_VERMA]

Hi michelleray,

Thank you for reaching out. Would you mind trying the suggestion shared in the UserVoice and let us know if that helps solve the issue?

We will try our best to help.

Thanks,

Harshika

[dunazee]

Not to mention the bad grammar. The document is being saved, not getting saved. Or the document is saving. But I hear your frustration and can relate. It doesn't happen to me often, but it's maddening when it does, and always on a deadline. 

[richardesignerUK]

Yeah. I'm also having this: 'The document'' is currently getting saved. Try again after the process is complete.' It just hangs and I have to force quit illustrator. Please fix this Adobe. 

[ArtbyArmando]

This isn't just incredibly annoying, it is completely interfering with my job! I have already lost 2 hours of work due to this issue.

[ArtbyArmando]

here is a screen shot of the way it shows saving, and the file naming so you have an idea of how completely obnoxious this is.

[elenaf4977376]

I'm having the same issue for days now. Mac 15.6.1 (24G90). AI version 29.7.1. 

I have to export as a PDF, restart computer, open PDF in AI and resave. Happens too often and files are getting messy. 

Any resolution to this yet??

[ArtbyArmando]

so far this happened anymore ever since I disabled the Save in Background (Settings > File Handling > uncheck save in background)

[ArtbyArmando]

Edit: hasn't happened anymore

[ering35909794]

I open a file, and as soon as I make a change the Title bar says "Saving..." after the file name. Won't go away. Won't let me Save, Save As, Save a Copy, or anything. I can still use Illustrator though just fine. But I have to force quit and then cross my fingers that the recovered file actaully saved everything. 
29.7.1
Apple M1 Pro
Sonoma 14.1.2

[tlgpnr]

It's unbelievable that you still haven't fixed this issue. I haven't seen any updates yet?

[Kasteel5FDF]

Dude THANK YOU!

I recently switched over laptops, and this one has the most updated version of illustrator and I can't even use illustrator on it because of all of these weird new bugs in AI... the saving thing is BY FAR the most annoying issue. I thought it had something to do with the automatic saving because it was auto saving my file every 10 seconds when I went into preferences (that may be an old feature and I've just never noticed it before), but I switched that to "autosave every 30 minutes" and it seemed like it worked for the remainder of the time I was working in that file. Then the next day when I opened it the issue started happening AGAIN and I went back into my preferences and had to re-do the "autosave every 30 minutes" step and it seems like with each file I open/anytime I close out of AI and go back in I have to change that setting to prevent the "saving" issue from happening again which is TRULY so annoying because Im not even sure if its even a fix to the issue or just an extremely annoying bandaid that I'll just have to remember everytime I open a file so that I dont wind up with 37 variations of the same file because AI is "saving" for four hours when its really just crashed and frozen. The fact this hasnt been fixed when this many other creators are complaining is f*cking ridiculous.