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Ed98A7
Participant
February 28, 2024
Question

GPU issues in Adobe Illustrator

  • February 28, 2024
  • 1 reply
  • 330 views

I am using the following:

Mac Studio 2023

Mac OS Ventura 13.6.4

Illustrator 28.2

 

I am having an issue with the GPU.

With GPU enebaled I can not see the box that is created when using the select tool.

If I click/hold down and drag, the selection rectange does not appear. When I release the mouse the area is selected, but I cant tell what I'm selecting until I release the tool.

Also when I drag a guide from the ruler, the guide is not visable until I release the mouse.

This is also very choppy and seems to lag when I'm dragging them.

Moving any items also lags, sometimes the item doesn't move until I release the mouse.

 

Turning off GPU and swithching to CPU seems to help with these issue, but creates a number of other issues that are just as bad. 

 

There are additional users here that have the exact same hardware/software/OS and they do not experince these issues.

 

How do I get GPU to function properly in Illustrator.

Turning on GPU is having the exact oposite effect that is should have?

I do not have this issue in Photoshop or any other programs

 

 

 

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
February 28, 2024

Hi @Ed98A7,

 

Thank you for sharing the details of the issue you're experiencing with the GPU in Adobe Illustrator. Let's try to troubleshoot this together:

  • Can you please check if "Real-Time Drawing and Editing" is enabled in Illustrator preferences?

  • Please check if the box has fill & stroke applied differently from the background.

  • I suggest testing the GPU performance under a new admin account with a fresh install of Illustrator. This will help determine if the issue is related to your current user profile or installation.

  • Could you please share the system information from the Illustrator help menu? This will provide more details about your system configuration.

  • Is this issue happening in a particular document, or does it occur in all documents? If it's document-specific, there might be elements or settings causing the problem.

  • Which monitor are you using? Please share the make and model of your monitor.

  • Additionally, could you confirm the color settings you're using in Illustrator? A screenshot of the color settings would be helpful in troubleshooting.

Once we have this information, we'll be better equipped to further investigate and address the issue you're facing with the GPU in Illustrator. Thank you for your cooperation!

 

Best regards,

Anshul Saini

E
Ed98A7Author
Participant
February 28, 2024

Yes

Real time Drawing and editing is enabled

 

"Please check if the box has fill & stroke applied differently from the background."?

This makes no sense and has nothing to do with the problem I am having.

 

A fresh install using an admin account has been attempted. It did not help

 

I do not know what information you are looking for from the Illustrator help window?

This is what I can find:

Components: dvametadata 0.0.0.0 AdobeSFL 1.1.0.16 1.84727 AdobeXMPScript 79.e06fd49 79.e06fd49 dvasystemcompatibilityreport 0.0.0.0 Torq Native local ICUUnicode 14.1.8a33ecf ICUConverter 14.1.8a33ecf AdobeCrashReporter 13.3.0.202308212305_12cd77f boost_system 28.1.0.63 AdobeACE 6.0.1 79.625377 dvanet 0.0.0.0 AdobeSplashKit 1.0 uxtech 28.2.0.532 AITracing 28.2.0.532 dvawhatsnew 0.0.0.0 AdobeOwl 28.1.0.94 dvascripting 0.0.0.0 CloudIndra 28.2.0.532 dvaappsupport 0.0.0.0 AdobeAXE8SharedExpat 6.0.53727 79.efefbb0 AIDE 6.0.53962 79.3d0fb2b boost_chrono 28.1.0.63 dvametadataUI 0.0.0.0 AdobeARE 4.0.0 79.625377 AdobePDFPort 4.0.0 79.625377 AdobeExtendScript 4.5.6.1 80.1 dvawhatsnewui 0.0.0.0 AIACPL 28.2.0.532 AdobeSangam 5.65.0.29 1.00000 dvastorage 0.0.0.0 ICUInternationalization 14.1.8a33ecf boost_filesystem 28.1.0.63 dvaworkspace 0.0.0.0 AdobeSVGExport 22.0.0. Alcid 1.0 ae_dvascriptui 0.0.0.0 ExperimentationSDK 28.2.0.532 AdobeBIB 4.0.0 79.625377 AdobeXMPFiles 79.e06fd49 79.e06fd49 AdobeLinguistic 15.0.0.2d5dab2 filterport 28.2.0.532 PlugPlugOwl 11.5.2.130 scintilla 0.0.0.0 libzip 0.0.0.0 AdobeAGM 7.1.0 79.625377 dvaadameve 0.0.0.0 AdobeSVGRE 22.0.0. AdobePDFL 17.0.0.53673 79.ae29c3a dvavulcansupport 0.0.0.0 dvaai 28.2.0.532 dvatexteditor 0.0.0.0 dvacore 0.0.0.0 aiport 28.2.0.532 AdobePIP 8.2.0.16 AdobePDFSettings 1.7 AITextViewModel 28.2.0.532 dvabravoinitializer 0.0.0.0 AdobeAXEDOMCore 6.0.53727 79.efefbb0 AdobeAFL 3.5 drawbotagm 0.0.0.0 exo 0.0.0.0 dunamis-ingest 1.37.0+20230420 AdobeXMPCore 79.e06fd49 79.e06fd49 AIUXPExtensionHostAPI 28.2.0.532 AdobeJP2K 4.0.1 1.89421 LogSession 8.2.0.16 PlugPlugExternalObject 11.5.2.130 utest 0.0.0.0 AdobeScCore 4.5.6.1 80.1 AdobeSVGAGM 4.0.53762 79.0e78011 AIPostman 28.2.0.532 boost_container 28.1.0.63 AIPSL 28.1.0.63 wrservices 18.0.1 AdobeAXSLE 6.0.53727 79.efefbb0 AdobeBIBUtils 4.0.0 79.625377 boost_threads 28.1.0.63 CloudAILib 28.2.0.532 boost_serialization 28.1.0.63 SPBasic 28.2.0.532 AdobeCoolType 9.0.2.1 79.625377 boost_regex 28.1.0.63 boost_program_options 28.1.0.63 AdbePM 1 boost_date_time 28.1.0.63 dvauxpui 0.0.0.0 AdobeSangamML 5.65.0.29 1.00000 Torq Native local AdobeMPS 9.0.0.53922 149.a19286a dvaui 0.0.0.0 pie 1 ahclient 4.4.6.0 dvauxphost 0.0.0.0 MacMemory 28.2.0.532 dvaaiuxp 28.2.0.532 AILib 28.2.0.532 ICUData 14.1.8a33ecf aifm 28.2.0.532 ATE NGL 1.35.0.19 AGL/ICU 73.1 zlib 1.2.11 zstd 1.5.5 ZString 5.9 OS: macOS Version: 13.6 Process Architecture: arm64 Built-In Memory: 32768 MB User Name: Ed McConnell Serial Number: 94070755635718156784 Login Name: emcconnell (1854206521) Group: RINOVELTY\Domain Users (1167192931) Process ID: 971 Application Folder: /Applications/Adobe Illustrator 2024/Adobe Illustrator.app/ Primary Scratch Folder: /var/folders/dt/2g4f_hkn1gjgvyls009y9fkjq89wjs/T/TemporaryItems/NSIRD_Illustrator_sTukVN/AI_28_2/ Secondary Scratch Folder: /var/folders/dt/2g4f_hkn1gjgvyls009y9fkjq89wjs/T/TemporaryItems/NSIRD_Illustrator_msqr4a/AI_28_2/ Plug-ins: Live Menu Item Adobe AI Application Plugin Adobe Cloud Document Link AI Safe Mode Plugin Adobe Repeat Model Plugin Adobe Font Session Adobe Cloud AI Adobe Symbol Model Plugin Hello Experience Plugin Document Window Plugin Color Conversion New Cache Plugin AdobeLicenseManager ZStringTable Main Filters Main File Formats Adobe PGF File Format AI File Format Mesh Object Control Groups Composite Fonts Place Gun Tool AppAnnotators Window Menu Not Genuine Manager Adobe Charts Plugin Cloud link Plugin AI Incremental Save File Format File Format Place EPS Debug Menu SLO Text Tool AI Tool Plugin Pen Tool Plugin Sweet Pea 2 Adapter Plugin Mojikumi UI AdobeActionManager Adobe Illustrator User Interface FrameworkS Photoshop Plugin Adapter ZigZag... 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This is not document specific, It happens with all documents (and when I create new documents)

 

I am using a Dell U2413 Monitor. The person sitting next to me is using the same set up (hardware and software) is not having this issue.

 

I do not know which color setting you are asking for, could you be more specific. In document color more it is CMYK

 

 

 

 

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