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길동29254538gjq8
Participant
April 4, 2024
Question

GPU Performance is never enable

  • April 4, 2024
  • 2 replies
  • 711 views

Graphic info:

intel uhd graphics 770

nvidia geforce rtx 4070 ti super

 

GPU Performance is never enable in illustrator

 

i tried:

(1) changing folder name "Adobe Illustrator 28 Settings_old" located %appdata%\adobe

(2) installing newest nvidia and intel graphic driver

(3) select "nvida geforce rtx 4070 ti super" in nvidea setting opengl renderring gpu

 

but it never works

 

please help....................

 

 

    This topic has been closed for replies.

    2 replies

    L
    LUIS FELIPE36787697ip58
    Participant
    April 17, 2024

    I have the exact same problem, at the time I wasn´t able to solve it, please help 😞

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 19, 2024

    Hello @LUIS FELIPE36787697ip58,

    We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/445yF5g) and checking if it helps?

    Also, check if your GPU meets the system requirements (https://adobe.ly/3JpkfU7).


    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 4, 2024

    Is the card compatible with the requirements? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

     

    Is it the latest driver?

    Is it a Studio driver?

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 12, 2024

    Hello @길동29254538gjq8,

    We understand that encountering technical issues can be frustrating. Would you mind checking if Illustrator behaves this way with all files? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4ayegZ1) to check if it helps.

    Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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