Skip to main content
길
길동29254538gjq8
Participant
April 4, 2024
Question

GPU Performance is never enable

  • April 4, 2024
  • 2 replies
  • 711 views

Graphic info:

intel uhd graphics 770

nvidia geforce rtx 4070 ti super

 

GPU Performance is never enable in illustrator

 

i tried:

(1) changing folder name "Adobe Illustrator 28 Settings_old" located %appdata%\adobe

(2) installing newest nvidia and intel graphic driver

(3) select "nvida geforce rtx 4070 ti super" in nvidea setting opengl renderring gpu

 

but it never works

 

please help....................

 

 

    This topic has been closed for replies.

    2 replies

    L
    LUIS FELIPE36787697ip58
    Participant
    April 17, 2024

    I have the exact same problem, at the time I wasn´t able to solve it, please help 😞

    ideaitor
    ideaitor
    Participant
    October 11, 2024

    Did you find any solution to this? I am having the same issue

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    October 11, 2024

    Hello @ideaitor,

    I am sorry to hear about your experience. I hope the suggestions shared earlier helped resolve the problem. If not, we'd need some more information to be able to help you with this scenario:

     

    For macOS computers:

     

    1) AISniffer file

    - Close all Adobe applications

    - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

     

    2) System Report

    - You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

     

     

    For Windows computers:

     

    1. AiSniffer file:

    - Close all Adobe applications.

    - Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

    %USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

     

    2. For the System Report, kindly follow these steps:

    - Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

    - Type "msinfo32" in the Open field and left-click OK

    - While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

    - Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

     

    Kindly upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

     

    Looking forward to hearing from you.

     

    Anubhav

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    April 4, 2024

    Is the card compatible with the requirements? https://helpx.adobe.com/illustrator/system-requirements.html#ai-on-the-desktop

     

    Is it the latest driver?

    Is it a Studio driver?

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 12, 2024

    Hello @길동29254538gjq8,

    We understand that encountering technical issues can be frustrating. Would you mind checking if Illustrator behaves this way with all files? If yes, kindly try performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and set the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4ayegZ1) to check if it helps.

    Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices