Skip to main content
thebobwolf
thebobwolf
Inspiring
July 27, 2021
Answered

GPU Performance turn off when entered into Isolation mode and moving Artboard

  • July 27, 2021
  • 2 replies
  • 3093 views

Has anyone else encountered this before?

 

  1. When I double click into isolation mode theres a flash (just within the ai window) and then my GPU is disabled.
  2. Pressing escape to come out of isolation mode works but then I'm left with no animated zoom, and am unable to turn GPU mode back on. (menu greyed out)
  3. Once I've saved, closed and reopened the document GPU is once again working. I don't have to restart ai, just a doc.

 

Most frustrating as isolation mode is now a big part of my work flow. Argh! For now I have had to disable it but would very much like to use it again.

 

Is this just my machine or an illustrator bug?

Mac Pro (Late 2013 The dustybin!)

3.5 GHz 6-Core Intel Xeon E5

64 GB 1866 MHz DDR3

AMD FirePro D700 6 GB

Big Sur Version 11.4

 

Thanks for any help 🙂


{Renamed by MOD}

Correct answer woodoopete

Hello @woodoopete,

Thanks for sharing the details. To further isolate the problem, would you mind trying to use Illustrator using only Adobe RGB/sRGB and checking if the issue reoccurs? Also, try running Illustrator under a different administrator account (macOS) and share your observations.

Looking forward to hearing from you.

 

Anubhav


Hi Anubhav,

the Adobe RGB (Adobe RGB (1998)) profile also works without problems so far.
I'll keep you up to date, if any problems come up with this colour setting.

Thanks!

Peter

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
July 28, 2021

Hi there,

 

Sorry about the trouble. Could you please share a few more details like:

  • Which Illustrator version is this?
  • Which color settings are you using?

 

Also, could you please create a document with default color settings and see if this issue is still happening there.

Thanks & Regards,
Anshul Saini

    thebobwolf
    thebobwolfAuthor
    Inspiring
    July 29, 2021

    Hi Anshul,

     

    Thanks for your reply, very much appreciated.

     

    I'm using the latest available version of illustrator, although this has been happening for quite a while now, at least the last 3 versions. I've attached a few screen grabs, one of my colour settings, which is I think the default? 

     

    Thanks for your help,

     

    Cheers, Bob

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    August 4, 2021

    Hi Anshul,

     

    It is vaguely similer to that issue, however I can use outline mode with no problems. 

     

    My issue is that I can't enter isolation mode or use live paint or use rulers without it crashing the GPU, the document flashes and then enters CPU mode, the GPU mode is then greyed out in the menu. Saving, then closing and re-opening the document (or any document, it's not one specific one) allows me to use GPU mode again.

     

    To be honest it's disrupted my workflow that much I've bought a new iMac so that I can get on with my latest jobs in a timely manner. My poor Mac Pro is in the corner reduced to a literal trash can...

     

    However I'm happy to report the new machine has no such issues... (In intel i9 27" iMac) so perhaps the problem lies within the old trashcan models maybe? It would be nice to know it's not the GPU dying though.

     

    Thanks again 🙂


    Thank you for confirming that. I would suggest you try different color profiles and see if this is happening there too.

     

    Also, you may try the troubleshooting steps shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) and share your observation with us.

     

    Regards,

    Anshul Saini

    thebobwolf
    thebobwolfAuthor
    Inspiring
    July 28, 2021

    *EDIT - This also happens when moving artboards around. GPU is disabled, then have to restart document to get animated zoom back.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices