GPU preview getting disabled on any input

[goblinCrate]

I had to do a new install of my operating system after some issues with Windows. On a brand new system installation, Illustrator recognizes my GPU, creates documents with my GPU rendering enabled, but as soon as I interact with the canvas with any tool (Pen, Text, Square, Placing other files...), it gets grayed out and switches to CPU rendering mode.

I already tried:

* removing preference files and folders

* reinstalling NVidia drivers

* reinstalling Adobe (with and without the Cleaner toolkit)

* enabling "High performance mode" for all the executables on Windows Settings

* setting up individual profiles on the Nvidia Control Panel for application-exclusive configurations

* even swapping application languages.

And even tho I'm having this issue more severely on Illustrator, I'm pretty sure the same is happening on InDesign and Photoshop, since they have been very very slow since this all happened on files that weren't an issue before.

Looking for answers on the forums, many people seem to have some kind of issue regarding the GPU on Adobe software and, despite trying many of the various solutions pointed out, it's no use...

[Monika Gause]

Please post system and hardware information.

[goblinCrate]

Freshly installed Windows 11 23H2

Hardware Specs:

AMD Ryzen 7 5800X

32GB RAM

Nvidia Geforce RTX 4060 TI

System and applications installed on a 1TB NVME SSD drive

[Anubhav M]

Hello @goblinCrate,

I'm sorry to hear about your experience. Would you mind sharing some more information to be able to help you with this scenario:

For Windows computers:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 28 Settings\en_US\x64\

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Please upload the files to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Anubhav