Graphical UI Issue on Windows 11. Illustrator 26.5 64 Bit

New Here ,
Aug 25, 2022 Aug 25, 2022

Copy link to clipboard

Copied

Hi all,

 

I have a major issue with Adobe illustrator. I'm working away and all of a sudden my screen turns white for a moment then when it comes back all of my menus and tool bars are glitching and not displaying. I have made a video of the issue: https://youtu.be/xQf7865NGtY

 

It was happening on the previous version and we updated to 26.5 hoping that would work. I have no plugins enabled accept for the Pantone Connect app which we disabled to test

 

  • I have tried disabling and enabling GPU performance.
  • I have tried disabling basically every non essential windows service and start up program.
  • I have tried turning down the windows 11 graphics settings.
  • Even tried upgrading video card from Gt710 to RTX2060 and latest video drivers.
  • Uninstalled and re-installed.
  • Reset settings.
  • Removed fonts.

I'm really at a loss it's driving me insane.

 

My system info is below.

 

I'm on AMD Ryzen with Nvidia RTX2060 video card and 32gb Ram running a Samsung 970 NVME hard drive.

 

Components:
AutoCAD 24.2.53.0.0
AutoCAD 24.2.53.0.0
AutoCAD 24.2.53.0.0
AutoCAD 24.2.53.0.0
ACE 2022/06/29-00:48:47 79.b8223ff 79.b8223ff
Autodesk, Inc. ObjectDBX 24.2.53.0.0 T.53.0.0
Autodesk, Inc. ObjectDBX 24.2.53.0.0 T.53.0.0
AcGradient DLL 24.2.53.0.0
AutoCAD 24.2.53.0.0
AutoCAD 24.2.53.0.0
Unknown Name 24.2.53.0.0
AutoCAD 24.2.53.0.0
Adobe Linguisitc Library 89d0c8d
Adobe Owl 5.2.11
PDFL 2022/06/29-00:48:47 79.0668cdd 79.0668cdd
Adobe PDFSettings 1.07
Adobe Product Improvement Program 8.2.0.16
Adobe Illustrator 1.0
AdobeSVGAGM 79.cb34c9e 79.cb34c9e
Adobe XMP Core 2022/06/13-17:46:14 79.1b65a79 79.1b65a79
Adobe XMP Files 2022/06/13-17:46:14 79.1b65a79 79.1b65a79
Adobe XMP Script 2022/06/13-17:46:14 79.1b65a79 79.1b65a79
Autodesk Windows ADP Components 4.1.11.0
Autodesk ADP Toolkit 3.0.0.6
Autodesk Spatial Reference 14.09.32.0
Adobe dva (Beta) 0.0.0
AFL 3.5
AGM 2020/11/19-11:34:27 79.625377 79.625377
AdobeHelp Dynamic Link Library 4.4.1.0
AID DLL 1.0.0.42
AIDE 2022/07/28-07:20:36 131.4f0b577 131.4f0b577
AIFM 1.0 23.68434
Adobe Illustrator 2022 26.5.0
AIPort 1.0 23.68434
AIPOSTMAN 1.0 23.68434
AIPreviewHandler 1.0 23.68434
AIPSL 1.0 23.68434
AITEXTVIEWMODEL 1.0 23.68434
ARE 2020/11/19-11:34:27 79.625377 79.625377
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk ShapeManager 228A
Autodesk, Inc. ObjectDBX 24.2.53.0.0
AXE8SharedExpat 2022/05/08-19:09:18 79.cbab484 79.cbab484
AXEDOMCore 2022/05/08-19:09:18 79.cbab484 79.cbab484
AXSLE 2022/05/08-19:09:18 79.cbab484 79.cbab484
BIB 2020/11/19-11:34:27 79.625377 79.625377
BIBUtils 2020/11/19-11:34:27 79.625377 79.625377
CoolType 2020/11/19-11:34:27 79.625377 79.625377
Adobe Crash Reporter Client DLL 4.7.0.0
2D DCM 72.3.5.0
DirectML Redistributable Library 1.5.1+210429-0157.1.dml-1.5.adbd007
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Adobe dva (Beta) 0.0.0
Unified Extensibility Platform uxp-6.1.1-local
Adobe dva (Beta) 0.0.0
ExtendScript 2014/12/03-09:00:00 80.1 80.1
FilterPort 1.1 79.625377
International Components for Unicode Build 13.1.a82691a
International Components for Unicode Build 13.1.a82691a
International Components for Unicode Build 13.1.a82691a
International Components for Unicode Build 13.1.a82691a
JP2KLib 2007/11/13-12:29:15 1.89421 1.89421
The OpenSSL Toolkit 1.0.2v
Adobe dva (Beta) 0.0.0
LogSession 8.2.0.16
Microsoft® Windows® Operating System 1.9.20211004.3.2a96b73
AutoCAD 24.2.53.0.0
MPS 2022/06/26-19:09:38 79.14a028f 79.14a028f
Microsoft® Windows® Operating System 1.9.20211004.3.2a96b73
OpenCV library 4.4.0-dev
OpenCV library 4.4.0-dev
PDFPort 2020/11/19-11:34:27 79.625377 79.625377
Adobe Photoshop 2022 23.4
Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 11.5.2
Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 11.5.2.130
Adobe India Sangam Core Code 2007/00/00-00:00:00 1.00000 1.00000
Adobe India SangamML Import from Sangam 2007/00/00-00:00:00 1.00000 1.00000
ScCore 2014/12/03-09:00:00 80.1 80.1
Adobe dva (Beta) 0.0.0
The OpenSSL Toolkit 1.0.2v
Substance Integration Framework 8.3.0.0
Substance Integration Framework 8.3.0.0
Substance Integration Framework 8.3.0.0
Substance Integration Framework 8.3.0.0
Substance Integration Framework 8.3.0.0
Substance Integration Framework 8.3.0.0
Substance Integration Framework 8.3.0.0
SVGExport 6, 0, 0, 0 79.583414
SVGRE 6, 0, 0, 0 79.583414
Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
T-Splines 10.0.0.0
Adobe dva (Beta) 0.0.0
UXTECH 1.0 23.68434
Vulcan Application Control Library 7.0.0.000
Vulcan Message Library 7.0.0.000
WRServices Build 17.4.0.997eb32 17.4.0.997eb32
ATE
NGL 1.30.0.2
AGL/ICU 69.1
zlib 1.2.11
zstd 1.5.2
ZString 5.6

OS: Windows
Version: 11.0
Process Architecture: x86_64
Built-In Memory: 32691 MB

User Name: user
Serial Number: 96670980958710921920

Application Folder:
C:\Program Files\Adobe\Adobe Illustrator 2022\Support Files\
Primary Scratch Folder:
C:\Users\user\AppData\Local\Temp\AI_26_5\
Secondary Scratch Folder:


Plug-ins:
Live Menu Item
Adobe AI Application Plugin
Adobe Cloud Document Link
AI Safe Mode Plugin
Adobe Repeat Model Plugin
Adobe Font Session
Adobe Cloud AI
Adobe Symbol Model Plugin
Hello Experience Plugin
Document Window Plugin
Color Conversion
New Cache Plugin
AdobeLicenseManager
ZStringTable
Main Filters
Main File Formats
Adobe PGF File Format
AI File Format
Mesh Object
Control Groups
Composite Fonts
Place Gun Tool
AppAnnotators
Window Menu
Not Genuine Manager
Adobe Charts Plugin
Cloud link Plugin
AI Incremental Save File Format
File Format Place EPS
Debug Menu
SLO Text Tool
AI Tool Plugin
Pen Tool Plugin
Sweet Pea 2 Adapter Plugin
FrameworkS
Adobe Illustrator User Interface
AdobeActionManager
Mojikumi UI
Photoshop Plugin Adapter Unsharp Mask...
Photoshop Plugin Adapter Color Halftone...
Photoshop Plugin Adapter OpenEXR
Photoshop Plugin Adapter Paths to Illustrator...
Photoshop Plugin Adapter HSB/HSL
Photoshop Plugin Adapter IFF Format
Photoshop Plugin Adapter Targa
Photoshop Plugin Adapter BMP
Photoshop Plugin Adapter Tiles...
Photoshop Plugin Adapter Displace...
Photoshop Plugin Adapter De-Interlace...
Photoshop Plugin Adapter Crop and Straighten Photos Filter
Photoshop Plugin Adapter Wave...
Photoshop Plugin Adapter Radial Blur...
Photoshop Plugin Adapter Mezzotint...
Photoshop Plugin Adapter ZigZag...
Photoshop Plugin Adapter Wind...
Photoshop Plugin Adapter Spherize...
Photoshop Plugin Adapter Smart Blur...
Photoshop Plugin Adapter Polar Coordinates...
Photoshop Plugin Adapter Twirl...
Photoshop Plugin Adapter Shear...
Photoshop Plugin Adapter Ripple...
Photoshop Plugin Adapter Lens Flare...
Photoshop Plugin Adapter Fibers...
Photoshop Plugin Adapter Extrude...
Photoshop Plugin Adapter Pinch...
Photoshop Plugin Adapter Pointillize...
Photoshop Plugin Adapter Crystallize...
Photoshop Plugin Adapter PNG
Photoshop Plugin Adapter CompuServe GIF
Photoshop Plugin Adapter Pixar
Photoshop Plugin Adapter PCX
Photoshop Plugin Adapter NTSC Colors
Photoshop Plugin Adapter Legacy Gaussian Blur...
Photoshop Plugin Adapter Texturizer...
Photoshop Plugin Adapter Stained Glass...
Photoshop Plugin Adapter Patchwork...
Photoshop Plugin Adapter Mosaic Tiles...
Photoshop Plugin Adapter Grain...
Photoshop Plugin Adapter Craquelure...
Photoshop Plugin Adapter Glowing Edges...
Photoshop Plugin Adapter Water Paper...
Photoshop Plugin Adapter Torn Edges...
Photoshop Plugin Adapter Stamp...
Photoshop Plugin Adapter Reticulation...
Photoshop Plugin Adapter Plaster...
Photoshop Plugin Adapter Photocopy...
Photoshop Plugin Adapter Note Paper...
Photoshop Plugin Adapter Halftone Pattern...
Photoshop Plugin Adapter Graphic Pen...
Photoshop Plugin Adapter Cont^e Crayon...
Photoshop Plugin Adapter Chrome...
Photoshop Plugin Adapter Charcoal...
Photoshop Plugin Adapter Chalk && Charcoal...
Photoshop Plugin Adapter Bas Relief...
Photoshop Plugin Adapter Ocean Ripple...
Photoshop Plugin Adapter Glass...
Photoshop Plugin Adapter Diffuse Glow...
Photoshop Plugin Adapter Sumi-e...
Photoshop Plugin Adapter Sprayed Strokes...
Photoshop Plugin Adapter Spatter...
Photoshop Plugin Adapter Ink Outlines...
Photoshop Plugin Adapter Dark Strokes...
Photoshop Plugin Adapter Crosshatch...
Photoshop Plugin Adapter Angled Strokes...
Photoshop Plugin Adapter Accented Edges...
Photoshop Plugin Adapter Watercolor...
Photoshop Plugin Adapter Underpainting...
Photoshop Plugin Adapter Sponge...
Photoshop Plugin Adapter Smudge Stick...
Photoshop Plugin Adapter Rough Pastels...
Photoshop Plugin Adapter Poster Edges...
Photoshop Plugin Adapter Plastic Wrap...
Photoshop Plugin Adapter Palette Knife...
Photoshop Plugin Adapter Paint Daubs...
Photoshop Plugin Adapter Neon Glow...
Photoshop Plugin Adapter Fresco...
Photoshop Plugin Adapter Film Grain...
Photoshop Plugin Adapter Dry Brush...
Photoshop Plugin Adapter Cutout...
Photoshop Plugin Adapter Colored Pencil...
Photoshop Plugin Adapter Filter Gallery...
Adobe Vector Sculpting UI
Twirl v2
SketchingTools
Simplify
Segment Tools
ShapeTool
ShaperUI
Advanced Select
Adobe Scatter Brush Tool
Adobe Symbolism
Magic Wand
Liquify
Lasso
Knife Tool
Reshape Tool
Adobe Flare Plugin
AdobeTextDropper
Adobe Eraser Tool
Adobe dBrush Brush Tool
Adobe Curvature Tool
Adobe Crop Tool
Adobe Calligraphic Brush Tool
BoundingBox
AdobeArtBrushTool
TypeCase
Smart Punctuation
TxtColumns
TextModel
TextFindFont
Spell Check Dictionary
Adobe PSD File Import
Adobe PSD File Export
PSLFilterAdapter
PhotoshopAdapter
ZigZagUI
VectorizeUI
VariablesPaletteUI
TwirlToolUI
TransformUI
Touch Status Bar UI
TIFF File Format UI
TextExportUI
SvgFileFormatUI
Spell Check UI
SmartExportUI
Adobe Smart Edit UI
AdobeSlicingUI
ShapeEffectUI
Shape Core UI
ScribbleUI
ScribbleFillUI
ScatterBrushToolUI
SangamFormatsUI
RoundUI
RoughenUI
RasterizeUI
PuckerAndBloatUI
PSLFilterAdapterUI
Adobe PSD File Import UI
Adobe PSD File Export UI
AIPreferenceUI
PlanetXUI
PerspectiveUI
PDF File Format UI
PathfinderUI
ParticleSystemUI
OnBoarding
OffsetPath UI Plugin
ObjectMosaicUI
MenuConfigurator
Adobe Live Shapes UI
LiveBlendsUI
LiquifyToolUI
JPEGFormatUI
IllustratorUI
GlobAdjToolUI
Adobe Geometry3DUI
FuzzyEffectUI
FlattenTransparencyUI
FlareUI
Find Replace UI
ExpandUI
DxfDwgUI
DropShadowUI
DistortUI
Design Library
DeformUI
Adobe dBrush Brush Tool UI
Adobe Curvature ToolUI
CSSExtractUI
Adobe Crop UI
Adobe Calligraphic Brush Tool UI
Adobe Bullet And Numbers UI
AdobeBrushMgrUI
Asset ManagementUI
ArtOnPathBrushToolUI
AI Toolbox UI Plugin
AddArrowUI
TIFF File Format
TextExport
SvgFileFormat
Save4Web
AISangamMapper
PNG File Format
PNGExport
MPSParser
MPSExport
MPSCommon
JSONFormat
JPEG Plugin
JPEG2K Plugin
Adobe Image Decoder Encoder
GIF89a Plugin
Adobe DxfDwg File Format
ZigZag v2
TrimMark v2
TextWrap Dlg
ShapeEffects v2
Adobe Scribble Fill
Scribble v2
Saturate
Round v2
Roughen v2
Punk v2
AdobePathfinderPalette
Overprint
OffsetPath v2
AI Object Mosaic Plug-in
Adobe Materials
MaskHelper v2
Inverse
Adobe Geometry3D
FuzzyEffect v2
Find
Expand
DropShadow
Distort v2
AdobeDiffusionRaster
Colors
Cleanup
Adjust
AddArrowHeads v3
Add Anchor Points
Adobe Custom Workspace
Vulcan Service
Vector Sculpting
Vectorize
Adobe Variables Palette
Adobe Uxp Extension
AdobeTransparencyEditor
AdobeTransformObjects
Transform v2
AdobeToolSelector
Adobe Task Manager UI
Adobe Symbol Palette Plugin
Adobe Swatch Libs Core
AdobeSwatch_
SVG Filter Effect v2
Stroke Offset v2
Snapomatic
GradientMeshPlugin
SmartExport
Adobe Smart Edit
Shaper
Shape Core
Services
SeparationPreviewPlugin
Adobe Sensei Agents Plugin
Adobe Selective Unlock Plugin
Scripts Menu
ScriptingSupport
Adobe Repeat Arts UI
Adobe Recolor Core
Adobe Radial Device
Properties Panel
Print Plugin
Adobe Planar Edit Plugin
Adobe Perspective Guides
AdobePaintStyle
Package
Adobe Nudge
AdobeNavigator
Adobe Multi Threaded Rasterization
Adobe Live Shapes
Adobe Path Blends
AdobeLinkPalette
AdobeLayerPalette
Kinsoku Dlg
KBSC Plugin
Adobe History Panel UI
Adobe Geometry Suite
AdobeAlignObjects
Flattening Preview
FileClipboardPreference
Experimentation Plugin
DynamicCorners
DocInfo
Adobe Diffusion Coloring
Adobe Deform Plugin
Adobe Deep Learning
CSSExtract
Control Panel Plugin
ContextMenuTouch
Adobe Commenting
Adobe Color Harmony Plugin
Character and Paragraph Styles
AI CCLibAccessor Plugin
AdobeBrushMgr
AI Bottlenecks Plugin
BeautifulStrokes Suite
Asset Management
Adobe Art Style Plugin
AdobeArtboardPanel
Adobe App Bar Controls Host
Adobe Animation Panel UI
Alternate Glyph Palette
AI Robin Client
AdobeActionPalette
3D v2
DebugPanelPluginName
AdobeSlicingPlugin
Shape Suite
Rasterize 8
PDF Suite
PDF File Format
Path Suite
Pathfinder Suite
FO Conversion Suite
FlattenTransparency
ExpandS
CurveFittingSuite
Art Converters v2

GPU Info:
Illustrator Version: 26.5
OpenGL Version: 4.6.0 NVIDIA 516.94
Extensions: GL_AMD_multi_draw_indirect GL_AMD_seamless_cubemap_per_texture GL_AMD_vertex_shader_viewport_index GL_AMD_vertex_shader_layer GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_conservative_depth GL_ARB_compute_shader GL_ARB_compute_variable_group_size GL_ARB_conditional_render_inverted GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_cull_distance GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_indirect GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_ES3_1_compatibility GL_ARB_ES3_2_compatibility GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_get_texture_sub_image GL_ARB_gl_spirv GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_gpu_shader_int64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_imaging GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_parallel_shader_compile GL_ARB_pipeline_statistics_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_polygon_offset_clamp GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_sample_locations GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture GL_ARB_separate_shader_objects GL_ARB_shader_atomic_counter_ops GL_ARB_shader_atomic_counters GL_ARB_shader_ballot GL_ARB_shader_bit_encoding GL_ARB_shader_clock GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_shader_image_load_store GL_ARB_shader_image_size GL_ARB_shader_objects GL_ARB_shader_precision GL_ARB_shader_storage_buffer_object GL_ARB_shader_subroutine GL_ARB_shader_texture_image_samples GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shader_viewport_layer_array GL_ARB_shading_language_420pack GL_ARB_shading_language_include GL_ARB_shading_language_packing GL_ARB_shadow GL_ARB_sparse_buffer GL_ARB_sparse_texture GL_ARB_sparse_texture2 GL_ARB_sparse_texture_clamp GL_ARB_spirv_extensions GL_ARB_stencil_texturing GL_ARB_sync GL_ARB_tessellation_shader GL_ARB_texture_barrier GL_ARB_texture_border_clamp GL_ARB_texture_buffer_object GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_buffer_range GL_ARB_texture_compression GL_ARB_texture_compression_bptc GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_cube_map_array GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_filter_anisotropic GL_ARB_texture_filter_minmax GL_ARB_texture_float GL_ARB_texture_gather GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_mirrored_repeat GL_ARB_texture_multisample GL_ARB_texture_non_power_of_two GL_ARB_texture_query_levels GL_ARB_texture_query_lod GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_texture_rgb10_a2ui GL_ARB_texture_stencil8 GL_ARB_texture_storage GL_ARB_texture_storage_multisample GL_ARB_texture_swizzle GL_ARB_texture_view GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_transform_feedback_instanced GL_ARB_transform_feedback_overflow_query GL_ARB_transpose_matrix GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ARB_vertex_array_object GL_ARB_vertex_attrib_64bit GL_ARB_vertex_attrib_binding GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_vertex_type_10f_11f_11f_rev GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_float GL_ATI_texture_mirror_once GL_S3_s3tc GL_EXT_texture_env_add GL_EXT_abgr GL_EXT_bgra GL_EXT_bindable_uniform GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_compiled_vertex_array GL_EXT_Cg_shader GL_EXT_depth_bounds_test GL_EXT_direct_state_access GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXTX_framebuffer_mixed_formats GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_multiview_texture_multisample GL_EXT_multiview_timer_query GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_packed_pixels GL_EXT_pixel_buffer_object GL_EXT_point_parameters GL_EXT_polygon_offset_clamp GL_EXT_post_depth_coverage GL_EXT_provoking_vertex GL_EXT_raster_multisample GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_shader_objects GL_EXT_separate_specular_color GL_EXT_shader_image_load_formatted GL_EXT_shader_image_load_store GL_EXT_shader_integer_mix GL_EXT_shadow_funcs GL_EXT_sparse_texture2 GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture3D GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc GL_EXT_texture_cube_map GL_EXT_texture_edge_clamp GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_EXT_texture_filter_anisotropic GL_EXT_texture_filter_minmax GL_EXT_texture_integer GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_EXT_texture_mirror_clamp GL_EXT_texture_object GL_EXT_texture_shadow_lod GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_decode GL_EXT_texture_storage GL_EXT_texture_swizzle GL_EXT_timer_query GL_EXT_transform_feedback2 GL_EXT_vertex_array GL_EXT_vertex_array_bgra GL_EXT_vertex_attrib_64bit GL_EXT_window_rectangles GL_EXT_import_sync_object GL_IBM_rasterpos_clip GL_IBM_texture_mirrored_repeat GL_KHR_context_flush_control GL_KHR_debug GL_EXT_memory_object GL_EXT_memory_object_win32 GL_NV_memory_object_sparse GL_EXT_win32_keyed_mutex GL_KHR_parallel_shader_compile GL_KHR_no_error GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_EXT_semaphore GL_EXT_semaphore_win32 GL_NV_timeline_semaphore GL_KHR_shader_subgroup GL_KTX_buffer_region GL_NV_alpha_to_coverage_dither_control GL_NV_bindless_multi_draw_indirect GL_NV_bindless_multi_draw_indirect_count GL_NV_bindless_texture GL_NV_blend_equation_advanced GL_NV_blend_equation_advanced_coherent GL_NVX_blend_equation_advanced_multi_draw_buffers GL_NV_blend_minmax_factor GL_NV_blend_square GL_NV_clip_space_w_scaling GL_NV_command_list GL_NV_compute_program5 GL_NV_compute_shader_derivatives GL_NV_conditional_render GL_NV_conservative_raster GL_NV_conservative_raster_dilate GL_NV_conservative_raster_pre_snap GL_NV_conservative_raster_pre_snap_triangles GL_NV_conservative_raster_underestimation GL_NV_copy_depth_to_color GL_NV_copy_image GL_NV_depth_buffer_float GL_NV_depth_clamp GL_NV_draw_texture GL_NV_draw_vulkan_image GL_NV_ES1_1_compatibility GL_NV_ES3_1_compatibility GL_NV_explicit_multisample GL_NV_feature_query GL_NV_fence GL_NV_fill_rectangle GL_NV_float_buffer GL_NV_fog_distance GL_NV_fragment_coverage_to_color GL_NV_fragment_program GL_NV_fragment_program_option GL_NV_fragment_program2 GL_NV_fragment_shader_barycentric GL_NV_fragment_shader_interlock GL_NV_framebuffer_mixed_samples GL_NV_framebuffer_multisample_coverage GL_NV_geometry_shader4 GL_NV_geometry_shader_passthrough GL_NV_gpu_program4 GL_NV_internalformat_sample_query GL_NV_gpu_program4_1 GL_NV_gpu_program5 GL_NV_gpu_program5_mem_extended GL_NV_gpu_program_fp64 GL_NV_gpu_shader5 GL_NV_half_float GL_NV_light_max_exponent GL_NV_memory_attachment GL_NV_mesh_shader GL_NV_multisample_coverage GL_NV_multisample_filter_hint GL_NV_occlusion_query GL_NV_packed_depth_stencil GL_NV_parameter_buffer_object GL_NV_parameter_buffer_object2 GL_NV_path_rendering GL_NV_path_rendering_shared_edge GL_NV_pixel_data_range GL_NV_point_sprite GL_NV_primitive_restart GL_NV_query_resource GL_NV_query_resource_tag GL_NV_register_combiners GL_NV_register_combiners2 GL_NV_representative_fragment_test GL_NV_sample_locations GL_NV_sample_mask_override_coverage GL_NV_scissor_exclusive GL_NV_shader_atomic_counters GL_NV_shader_atomic_float GL_NV_shader_atomic_float64 GL_NV_shader_atomic_fp16_vector GL_NV_shader_atomic_int64 GL_NV_shader_buffer_load GL_NV_shader_storage_buffer_object GL_NV_shader_subgroup_partitioned GL_NV_shader_texture_footprint GL_NV_shading_rate_image GL_NV_stereo_view_rendering GL_NV_texgen_reflection GL_NV_texture_barrier GL_NV_texture_compression_vtc GL_NV_texture_env_combine4 GL_NV_texture_multisample GL_NV_texture_rectangle GL_NV_texture_rectangle_compressed GL_NV_texture_shader GL_NV_texture_shader2 GL_NV_texture_shader3 GL_NV_transform_feedback GL_NV_transform_feedback2 GL_NV_uniform_buffer_unified_memory GL_NV_vertex_array_range GL_NV_vertex_array_range2 GL_NV_vertex_attrib_integer_64bit GL_NV_vertex_buffer_unified_memory GL_NV_vertex_program GL_NV_vertex_program1_1 GL_NV_vertex_program2 GL_NV_vertex_program2_option GL_NV_vertex_program3 GL_NV_viewport_array2 GL_NV_viewport_swizzle GL_NVX_conditional_render GL_NVX_linked_gpu_multicast GL_NV_gpu_multicast GL_NVX_gpu_multicast2 GL_NVX_progress_fence GL_NVX_gpu_memory_info GL_NVX_multigpu_info GL_NVX_nvenc_interop GL_NV_shader_thread_group GL_NV_shader_thread_shuffle GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent GL_OVR_multiview GL_OVR_multiview2 GL_SGIS_generate_mipmap GL_SGIS_texture_lod GL_SGIX_depth_texture GL_SGIX_shadow GL_SUN_slice_accum GL_WIN_swap_hint WGL_EXT_swap_control
Number of Displays: 2
Number of Drivers: 1
Vendor: NVIDIA Corporation
Renderer: NVIDIA GeForce RTX 2060/PCIe/SSE2
DXVersion: Unknown
Active Display Name: \\.\DISPLAY1
PrimaryDisplayAdapterIndex: 0
Display Adapter[0] VendorID: 10de
Display Adapter[0] DeviceID: 1e89
Display Adapter[0] SubSysId: 87321043
Display Adapter[0] Revision: 161
Display Adapter[0] DedicatedVideoMemory: 5968
Display Adapter[0] DedicatedSystemMemory: 0
Display Adapter[0] SharedSystemMemory: 16345
Display Adapter[0] Attached Monitors: \\.\DISPLAY1,\\.\DISPLAY2
Display Adapter[0] PrimaryMonitor: 1
Display Adapter[1] VendorID: 1414
Display Adapter[1] DeviceID: 8c
Display Adapter[1] SubSysId: 0
Display Adapter[1] Revision: 0
Display Adapter[1] DedicatedVideoMemory: 0
Display Adapter[1] DedicatedSystemMemory: 0
Display Adapter[1] SharedSystemMemory: 16345
Display Adapter[1] Attached Monitors: None
Display Adapter[1] PrimaryMonitor: 0
ActiveDriverIndex: 0
Driver[0] Name: NVIDIA GeForce RTX 2060
Driver[0] Driver Version: 31.0.15.1694
Driver[0] Driver Date: 20220721000000.000000-000
Driver[0] Adapter RAM: 4095
Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_1E89&SUBSYS_87321043&REV_A1\4&1FC990D7&0&0019
Driver[0] Installed Display Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_47917a79b8c7fd22\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_47917a79b8c7fd22\nvldumdx.dll
DefaultEnableGPU: 1

UXP Version: uxp-6.1.1-local
ACPL Info:
ACPL Model Version: 2.0.0-main.1330
ACPL SDK Version: 2.9.0
CoreSync Version: 5.16.2.1
Minimum Supported CoreSync Version: 4.3.66.28
SharedAssetModelVersion: 2.0.0-main.1330
LiveEditSDKVersion: 3.84.01
CMDN Version: 1.13.2
CDO Version: 1.125.1
CDP Version: 1.149.0
Projects Version: 1.4.5
UXP Extensions Info-
com.adobe.ccx.start: 5.12.1.4
com.adobe.illustrator.propertiespanel: 0.0.3.0
com.adobe.ccx.timeline: 2.6.42.0
com.adobe.ccx.sharesheet: 23.11.0.0
com.adobe.unifiedpanel: 2.7.0.20
com.adobe.ccx.comments-webview: 24.0.3.0
com.adobe.illustrator.OnBoarding: 1.0.0.0
ccx-in-app-rtt: 0.0.35.0

 

TOPICS
Bug

Views

105

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Aug 29, 2022 Aug 29, 2022

Copy link to clipboard

Copied

Sorry this is happening. It looks like you have done everything right. I am not the most expert on issues like this, but I just have a couple of suggestions. Is that GPU compatible? Here's a link on that: https://helpx.adobe.com/illustrator/system-requirements.html

Do you use a 2nd monitor, and does anything change when you remove it? When I had a meltdown like this last year, I set up a test on a brand new user (I'm on a mac), and that helped me locate a bad setting file related to the monitor. More steps here: https://community.adobe.com/t5/illustrator-discussions/resolve-slow-performance-and-unexpected-behav...

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 19, 2022 Sep 19, 2022

Copy link to clipboard

Copied

LATEST

Hi @brianp115710,

 

We are sorry for the trouble & delayed response. I hope the issue is resolved as of now with the help of the article shared by Laura. If not, would you mind trying the steps in order and see if that helps or not:

 

  • Close all Adobe applications and manually reset preferences by renaming the folders from the following locations:
  • Rename the CEP folder to CEP.old from the following location:
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help, rename the UXP folder to UXP.old from the following locations:
    C:\Program Files\Common Files\Adobe\
    C:\Program Files (x86)\Common Files\Adobe
  • If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall it from the Creative Cloud Desktop app.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines