Graphics error without reasons. I have only one question: why?

Forum|Forum|1 year ago
February 11, 2025
2 replies
2898 views

This problem has appeared some day ago and I don't know why. I didn't work on them recently and every graphics with this logo appear wrong. It's a firm's logo and I have a big problem.

I hope in your aid!

Davide

Correct answer Monika Gause

Does it work better in CPU preview?

So these are older files? How old?

N

nando_0309Author

Participating Frequently

I'm dying

LOGO_FERROMETAL_-_vers-_orizzontale_BIANCO.pdf

LOGO_FERROMETAL_-_vers-_orizzontale.pdf

LOGO_FERROMETAL_-_vers-_ufficiale.pdf

LOGO_FERROMETAL_-_vers-_ufficiale_BIANCO.pdf

Monika Gause

Correct answer

Community Expert

Does it work better in CPU preview?

So these are older files? How old?

Anubhav M

Community Manager

Ok, I have an intel uhd graphics 630 and I updated the driver, but it doesn't work. It hasn't particular setting in the managing window. So, I clicked on "reset settings" to previous version and on AI it's disapperead the GPU preview, I have only the CPU. I can't change it now if I want to try. But working with CPU preview it's all right.

Thank you very much everyone!

PS: I still don't understand why everything changed on its own!

Hello @nando_0309,

Would you mind retrying the GPU driver reinstallation by downloading the drivers from here (https://adobe.ly/4gCKAfn), checking the checkbox to Execute a clean installation when installing the drivers, rebooting the computer, and then relaunching Illustrator to see if it helps?

Also, try running Illustrator under a different administrator account (Windows) and share your observations.

Looking forward to hearing from you.

Anubhav