Green circle with a plus sign

Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Hi, I've recently encountered this green circle plus sign next to the arrows in Adobe Illustrator and it appears to kept appearing whenever I'm trying to move an object. Does anyone know what that is and how can I make it stop from appearing? as it seems that it has become a distraction for me limits my movements. Would really appreciate the help to enable it, Thanks!

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Draw and design , Feature request , How to , Tools

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New Here , Apr 04, 2022 Apr 04, 2022
I've updated AI to 26.2.1 and for me the bug is gone.You can find it in the creative cloud under update.

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Adobe Community Professional ,
Mar 15, 2022 Mar 15, 2022

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It's not something native to Illustrator. Do you have any system plugins installed that might cause it?

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Hi, nope I don't have any plugins installed, but I did recently update a new ver of the illustrator

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Adobe Community Professional ,
Mar 15, 2022 Mar 15, 2022

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That is the typical cursor on the Mac when you add something into the brushes or symbols panel.

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Explorer ,
Mar 15, 2022 Mar 15, 2022

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I've started seeing same issue after updating to v26.1 Illustrator and MacOS Monterey 12.3, very annoying, I simply try to drag/move an object and the green circle with plus appears then system beeps, nothing else has changed apart from above, no other software, plugins or hardware installed.

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Adobe Community Professional ,
Mar 15, 2022 Mar 15, 2022

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I'm using Illustrator 26.1 on Monterey as well. But it's Monterey 12.1

So this might be related to the system.

 

But also you could try and reset Illutrator's preferences. This will erase all your settings.

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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same here. Ohh, I see thanks for the advice, will definitely try this. thanks!

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New Here ,
Mar 18, 2022 Mar 18, 2022

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I am usinging Illustrator CC on Big Sur and having the same problem. 

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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yes! I did recently update illustrator, and I don't even have any plugins installed, totally agree on how annoying the green circle is when dragging an object, hope the next update will fix this problem...

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Participant ,
Mar 15, 2022 Mar 15, 2022

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi All,
@Qistina27 @michellej24609503 @udderball @Neopod 

Sorry for the trouble. Multiple users have reported this issue. We have logged a bug with the product team, and they have started investigating the issue. I would request you to share a few details like:

  • Please confirm the exact version of macOS
  • Please confirm you are running Illustrator v26.1
  • Please confirm you are using Apple Magic Mouse
  • Is this issue replicable if you revert to an older version of Illustrator?

 

Also, I would request you to upvote the following UserVoice if not done already.
(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44914921-v26-1-...)

 

Please share this information. It would be really helpful for us.

 

Regards,

Anshul Saini

 

Note: Marking this as correct to highlight

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Big Sur 11.6.2

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

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Explorer ,
Mar 21, 2022 Mar 21, 2022

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Monterey 12.3

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Monterey 12.3

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

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Explorer ,
Mar 22, 2022 Mar 22, 2022

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Catalina 10.15.7

Illustrator 26.1

Apple Magic Mouse (YES)

Tested Illustrator 2021 (25.4.2) to replicate the issue and it did not happen

 

 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Monterey 12.3

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi All,

We are sorry for the trouble. The product team is working hard on this, and the fix will be released with the next update.
The + sign icon while dragging the object in Illustrator only happens with the Apple Magic mouse.

 

I would request you all to upvote this UserVoice if not done already, and please be patient & stay tuned for the updates.

 

In the meantime, you may downgrade to Illustrator v26.0.3 until the fixed gets released. (This helped some users.)

 

Regards,

Anshul Saini

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Why is this marked as solved? It clearly isn't... Uninstalling 26.1 right now since so dang annoying cant drag anything anywhere.. 26.0.3 seems to work ok.

 

Monterey 12.3

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

 

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Adobe Community Professional ,
Apr 01, 2022 Apr 01, 2022

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Because it's the only thing people can do until the update is released. They will probably amend the topic after that.

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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I have been having this same exact issue. It is completely random and happens when I try to drag an object. The green circle/plus sign pops up, the object stops moving with my cursor, then the object just shoots back to its original position when I release the mouse. It seems that zooming in/out or moving slower helps sometimes, but I'm just grasping in the dark to try and get the drag function to work properly, and since it is a bug, there is no real rhyme or reason to the glitch. Very annoying and disruptive to workflow. Will try to downgrade my version and see if that helps.

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Adobe Community Professional ,
Apr 04, 2022 Apr 04, 2022

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Did you try the Illustrator 26.2.1 update?

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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I am not seeing a 26.2.1 update in Creative Cloud or online. Where are you seeing that?

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New Here ,
Apr 04, 2022 Apr 04, 2022

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I've updated AI to 26.2.1 and for me the bug is gone.

You can find it in the creative cloud under update.

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Community Beginner ,
Apr 05, 2022 Apr 05, 2022

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The update just populated in the CC late last night. Hoping it's all fixed!

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Community Beginner ,
May 13, 2022 May 13, 2022

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Thanks for sharing the info. That was extremely annoying. I thought machine needed a restart or something. I could barely work, trying to build a logo with lots of the same parts. Was nearly impossible to get through the sketch phase with that going on!

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