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Green circle with a plus sign

Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Hi, I've recently encountered this green circle plus sign next to the arrows in Adobe Illustrator and it appears to kept appearing whenever I'm trying to move an object. Does anyone know what that is and how can I make it stop from appearing? as it seems that it has become a distraction for me limits my movements. Would really appreciate the help to enable it, Thanks!

unnamed.jpg

 

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Draw and design , Feature request , How to , Tools

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correct answers 1 Correct answer

Adobe Employee , Aug 22, 2022 Aug 22, 2022

Hi All,

 

I am glad to inform you this issue has been fixed in our latest release Illustrator v26.5.

Please feel free to reach out if the issue persists after updating.

 

Regards,

Anshul Saini

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Community Expert ,
Mar 15, 2022 Mar 15, 2022

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It's not something native to Illustrator. Do you have any system plugins installed that might cause it?

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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Hi, nope I don't have any plugins installed, but I did recently update a new ver of the illustrator

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Community Expert ,
Mar 15, 2022 Mar 15, 2022

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That is the typical cursor on the Mac when you add something into the brushes or symbols panel.

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Explorer ,
Mar 15, 2022 Mar 15, 2022

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I've started seeing same issue after updating to v26.1 Illustrator and MacOS Monterey 12.3, very annoying, I simply try to drag/move an object and the green circle with plus appears then system beeps, nothing else has changed apart from above, no other software, plugins or hardware installed.

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Community Expert ,
Mar 15, 2022 Mar 15, 2022

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I'm using Illustrator 26.1 on Monterey as well. But it's Monterey 12.1

So this might be related to the system.

 

But also you could try and reset Illutrator's preferences. This will erase all your settings.

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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same here. Ohh, I see thanks for the advice, will definitely try this. thanks!

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New Here ,
Mar 18, 2022 Mar 18, 2022

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I am usinging Illustrator CC on Big Sur and having the same problem. 

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Community Beginner ,
Mar 15, 2022 Mar 15, 2022

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yes! I did recently update illustrator, and I don't even have any plugins installed, totally agree on how annoying the green circle is when dragging an object, hope the next update will fix this problem...

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Participant ,
Mar 15, 2022 Mar 15, 2022

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Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

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Hi All,
@Qistina27 @michellej24609503 @udderball @Neopod 

Sorry for the trouble. Multiple users have reported this issue. We have logged a bug with the product team, and they have started investigating the issue. I would request you to share a few details like:

  • Please confirm the exact version of macOS
  • Please confirm you are running Illustrator v26.1
  • Please confirm you are using Apple Magic Mouse
  • Is this issue replicable if you revert to an older version of Illustrator?

 

Also, I would request you to upvote the following UserVoice if not done already.
(https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44914921-v26-1-...)

 

Please share this information. It would be really helpful for us.

 

Regards,

Anshul Saini

 

Note: Marking this as correct to highlight

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New Here ,
Mar 21, 2022 Mar 21, 2022

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Big Sur 11.6.2

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

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Explorer ,
Mar 21, 2022 Mar 21, 2022

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Monterey 12.3

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

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Community Beginner ,
Mar 21, 2022 Mar 21, 2022

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Monterey 12.3

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

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Explorer ,
Mar 22, 2022 Mar 22, 2022

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Catalina 10.15.7

Illustrator 26.1

Apple Magic Mouse (YES)

Tested Illustrator 2021 (25.4.2) to replicate the issue and it did not happen

 

 

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New Here ,
Mar 30, 2022 Mar 30, 2022

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Monterey 12.3

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

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Adobe Employee ,
Mar 23, 2022 Mar 23, 2022

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Hi All,

We are sorry for the trouble. The product team is working hard on this, and the fix will be released with the next update.
The + sign icon while dragging the object in Illustrator only happens with the Apple Magic mouse.

 

I would request you all to upvote this UserVoice if not done already, and please be patient & stay tuned for the updates.

 

In the meantime, you may downgrade to Illustrator v26.0.3 until the fixed gets released. (This helped some users.)

 

Regards,

Anshul Saini

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Community Beginner ,
Mar 31, 2022 Mar 31, 2022

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Why is this marked as solved? It clearly isn't... Uninstalling 26.1 right now since so dang annoying cant drag anything anywhere.. 26.0.3 seems to work ok.

 

Monterey 12.3

Illustrator 26.1

Apple Magic Mouse

Did not happen in the previous version of Illustrator

 

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Community Expert ,
Apr 01, 2022 Apr 01, 2022

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Because it's the only thing people can do until the update is released. They will probably amend the topic after that.

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Explorer ,
Aug 01, 2022 Aug 01, 2022

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This annoyance has returned in 26.4. 

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Community Beginner ,
Aug 01, 2022 Aug 01, 2022

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yes, started happening to me today too (26.4) - can't get any work done

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Explorer ,
Aug 01, 2022 Aug 01, 2022

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Yes me too. 26.4 and Monetery 12.5

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New Here ,
Aug 03, 2022 Aug 03, 2022

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I can confirm that the update is causing this issue for me as well. Super aggravating 

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Community Beginner ,
Aug 05, 2022 Aug 05, 2022

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if you're using an apple magic mouse thats whats causing the problem. i connected my microsoft mouse the other day and havent experienced the issue since

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Community Beginner ,
Aug 02, 2022 Aug 02, 2022

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@Anshul_Saini 

26.4 ver

Monterey 12.5

Magic Apple Mouse

>> Seems like the update has made the problem with the green plus sign to return

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