Gude log / Illustrator

New Here ,
Sep 14, 2022 Sep 14, 2022

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Seit dem letzten Update haben mein Kollege und ich das Problem mit den immer wieder auftauchenden Gude logs. Wird an dem Bug gearbeitet? Anscheinend taucht der ja schon seit fast einem Jahr immer wieder auf. Es ist nicht wirklich ein Problem, wir löschen die Logdateien halt einfach jeden Tag mal, aber störend ist

es trotzdem ein bisschen ...

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correct answers 2 Correct answers

Adobe Employee , Sep 21, 2022 Sep 21, 2022

Hello @barbaras54073829,

 

Sorry to hear about this experience. Several users have reported this problem. Would you mind sharing some more information, like the exact version of the OS and Illustrator installed on your computer and whether you are working on a home/office network connection so that we can investigate this further?

Also, would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45410827-can-t-do-changes-to-the-containing-folder-gude

...

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Adobe Employee , Sep 22, 2022 Sep 22, 2022

Hello @barbaras54073829,

 

Thanks for confirming that. Kindly try unchecking the Automatic Proxy from the Internet options and check if it helps.

AnubhavMajumder_0-1663862786825.png


Internet Properties>Connections>LAN settings>
Uncheck Automatic settings there and then check

 

Looking forward to your response.

Regards

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Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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Hello @barbaras54073829,

 

Sorry to hear about this experience. Several users have reported this problem. Would you mind sharing some more information, like the exact version of the OS and Illustrator installed on your computer and whether you are working on a home/office network connection so that we can investigate this further?

Also, would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45410827-can-t-...) and adding your comments there? Doing this will help us prioritize this, and you will keep getting all the related updates.

 

Looking forward to your response.

 

Thanks,

Anubhav

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New Here ,
Sep 21, 2022 Sep 21, 2022

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Dear Anubhav,

 

We have the latest version 26.5 (64.bit) over our firm account and work under windows 10.  The gude log always appears after we have opened a file. Its the same for my colleague.

It would be nice to find a conclusion for this,

 

best regards

Barbara

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Adobe Employee ,
Sep 22, 2022 Sep 22, 2022

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Hello @barbaras54073829,

 

Thanks for confirming that. Kindly try unchecking the Automatic Proxy from the Internet options and check if it helps.

AnubhavMajumder_0-1663862786825.png


Internet Properties>Connections>LAN settings>
Uncheck Automatic settings there and then check

 

Looking forward to your response.

Regards

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Report

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