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barbaras54073829
Inspiring
September 14, 2022
Answered

Gude log / Illustrator

  • September 14, 2022
  • 2 replies
  • 1449 views

Seit dem letzten Update haben mein Kollege und ich das Problem mit den immer wieder auftauchenden Gude logs. Wird an dem Bug gearbeitet? Anscheinend taucht der ja schon seit fast einem Jahr immer wieder auf. Es ist nicht wirklich ein Problem, wir löschen die Logdateien halt einfach jeden Tag mal, aber störend ist

es trotzdem ein bisschen ...

This topic has been closed for replies.
Correct answer Anubhav M

Hello @barbaras54073829,

 

Sorry to hear about this experience. Several users have reported this problem. Would you mind sharing some more information, like the exact version of the OS and Illustrator installed on your computer and whether you are working on a home/office network connection so that we can investigate this further?

Also, would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45410827-can-t-do-changes-to-the-containing-folder-gude) and adding your comments there? Doing this will help us prioritize this, and you will keep getting all the related updates.

 

Looking forward to your response.

 

Thanks,

Anubhav

2 replies

G
Gunes Ozcan_work
Participating Frequently
October 31, 2022

Now, illustrator is not creating gude log files anymore. I've been keeping eye on them and it has been whole "gude log-free" weeks, after the last Adobe update. (It happened few times right after the update though, I checked the next day) Btw, I didn't change/reset anything. Old gude.log text files are still in the folders. Even if I double-click to open the illustrator file, gude log file doesn't update itself anymore. Looks like it is fixed for me. 

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
September 21, 2022

Hello @barbaras54073829,

 

Sorry to hear about this experience. Several users have reported this problem. Would you mind sharing some more information, like the exact version of the OS and Illustrator installed on your computer and whether you are working on a home/office network connection so that we can investigate this further?

Also, would you mind upvoting this UserVoice (https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/45410827-can-t-do-changes-to-the-containing-folder-gude) and adding your comments there? Doing this will help us prioritize this, and you will keep getting all the related updates.

 

Looking forward to your response.

 

Thanks,

Anubhav

    B
    barbaras54073829Author
    Inspiring
    September 22, 2022

    Dear Anubhav,

     

    We have the latest version 26.5 (64.bit) over our firm account and work under windows 10.  The gude log always appears after we have opened a file. Its the same for my colleague.

    It would be nice to find a conclusion for this,

     

    best regards

    Barbara

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 22, 2022

    Hello @barbaras54073829,

     

    Thanks for confirming that. Kindly try unchecking the Automatic Proxy from the Internet options and check if it helps.


    Internet Properties>Connections>LAN settings>
    Uncheck Automatic settings there and then check

     

    Looking forward to your response.

    Regards

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