Hand tool not working

[Ross29901532kw24]

I was having similar issues to a lot of people where the hand tool would not work when I use the spacebar to quickly swap from whatever tool I am currently using. The issue results in the hand appearing and not being able to "grab" onto the page and pan around the artboard. 

I haven't had luck using any of the methods listed in all of the forums that I've checked, however in doing some experimenting I've found that I am able to initiate the "grabbing" of the page by using SPACE in conjunction with CTRL.

• Holding SPACE + CTRL will bring up the zoom function.
• Holding SPACE and clicking CTRL allows for the hand tool to move around only while maintaining the hold on the SPACE bar.
• Releasing the SPACE bar and clicking it again results in the hand tool being unable to function properly. 

[Anubhav M]

Hello @Ross29901532kw24,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps?

Looking forward to hearing from you.

Thanks,

Anubhav