Handle, rotation, eyedrop tool issues

Forum|Forum|3 years ago
March 2, 2023
2 replies
1093 views

I having problems with selection tool on Illustrator 2023 27.3.1. The corners to resize an rotate are not working properly. When I am close to the corners to resize or rotate, doesnt appears the icon to make it. Also the Eyedroper is not working well, I have to clic on the screen to the icon to appear.

Its frustrating that a program like this, a work tool for designers, have this kind of issues, making totally unusable and slowing down the workflow a lot. Maybe restarting program will resolve this during a while (like I have read in other forums), but when working with various documents its starting to going wrong again. Please, fix this. I have seen similar problems in this forum from three years in a row. Whats is going on Adobe?

I have using a M2 Max Macbook pro and a Wacom. But its not a wacom problem, its wrong with the pad, with mouse...

Thanks in advance.

This topic has been closed for replies.

Kevin Stohlmeyer

Community Expert

Hi @totaison2 have you tried running AI in Rosetta 2 mode to see if the issues persist?

T

totaison2Author

Participating Frequently

Ok, I need to try this and work a few hours to see if this helps, but like I said, in my past iMac with intel and the 2021 version, I see this kind of issues also. And looking at the forum, is something that is reporting from other users.

Monika Gause

Community Expert

Did you already reboot the computer or reset the preferences?

Resetting the preferences will erase all your settings.

T

totaison2Author

Participating Frequently

Hi, yes, I have been try reboot, restart illustrator or preferences... But this is a issue its something common in the last 2 or 3 years.

I have been using Adobe software and Illustrator for 15 years and never had issues in the most simple and useful tool, scale and rotate, so I dont know what is happening.

For example, when I installed the 2021 version I need to go back to 2020 for this kind of problems. Hope you can isolate that and finally fix it for all the users.

Thanks.

Monika Gause

Community Expert

I'm running Illustrator on a Macbook M1 with Monterey without any such issues. So this doesn't seem anything generic, but specific to your system. You might want to contact Customer Care and have them take a look into it.

https://helpx.adobe.com/contact.html

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