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Handle, rotation, eyedrop tool issues

Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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I having problems with selection tool on Illustrator 2023 27.3.1. The corners to resize an rotate are not working properly. When I am close to the corners to resize or rotate, doesnt appears the icon to make it. Also the Eyedroper is not working well, I have to clic on the screen to the icon to appear.

 

Its frustrating that a program like this, a work tool for designers, have this kind of issues, making totally unusable and slowing down the workflow a lot. Maybe restarting program will resolve this during a while (like I have read in other forums), but when working with various documents its starting to going wrong again. Please, fix this. I have seen similar problems in this forum from three years in a row. Whats is going on Adobe?

 

I have using a M2 Max Macbook pro and a Wacom. But its not a wacom problem, its wrong with the pad, with mouse...

 

Thanks in advance.

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Bug , Draw and design , Tools

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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Did you already reboot the computer or reset the preferences?

Resetting the preferences will erase all your settings.

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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Hi, yes, I have been try reboot, restart illustrator or preferences... But this is a issue its something common in the last 2 or 3 years.

 

I have been using Adobe software and Illustrator for 15 years and never had issues in the most simple and useful tool, scale and rotate, so I dont know what is happening.

 

For example, when I installed the 2021 version I need to go back to 2020 for this kind of problems. Hope you can isolate that and finally fix it for all the users.

 

Thanks. 

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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I'm running Illustrator on a Macbook M1 with Monterey without any such issues. So this doesn't seem anything generic, but specific to your system. You might want to contact Customer Care and have them take a look into it.

 

https://helpx.adobe.com/contact.html

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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Yes, I will try to contact Adobe if the issue persist. I am with Ventura. This is a new macbook pro, only a week of use, and latest illustrator version. Thanks for quick response.

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Community Expert ,
Mar 02, 2023 Mar 02, 2023

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Hi @totaison2 have you tried running AI in Rosetta 2 mode to see if the issues persist?

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Community Beginner ,
Mar 02, 2023 Mar 02, 2023

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Ok, I need to try this and work a few hours to see if this helps, but like I said, in my past iMac with intel and the 2021 version, I see this kind of issues also. And looking at the forum, is something that is reporting from other users.

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