Having issues accessing illustrator files after shift to Team/Org

Hi @Shanze27369744zi9n,

Thanks for reaching out. I agree with Kevin. This error generally occurs when opening files from Shared folders, network servers, or online drives. Would you mind confirming if the file was shared with other users and if it was worked upon by another user when you were trying to open it? If yes, then please try downloading the file locally to the Desktop and then try opening it.

Also, you may try pausing automatic sync while you are working & turning it later to sync automatically to avoid any errors and ensure that the file is kept/ available on the device in the cloud drive folder. Would you mind confirming the cloud service you are using and the Illustrator & OS version?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,

Anshul Saini

When you say you downloaded the Illustrator file from one cloud and uploaded to another - did you download to your desktop and then back to the other cloud or did you (gasp) move from one cloud service directly to another synced service?

You should not be accessing Illustrator files directly from a cloud service. The error you are getting is from the cloud service not refreshing connections fast enough to show that the file was saved or closed by the previous user. I'm also guessing that you have a tmp file hiding somewhere that is causing the service to think it is still open.

Adobe officially does not support working directly from remote or networked drives (including cloud service). Drag your file local, edit, save and then sync back to the cloud.

Is there still content in the file when you open it in Acrobat?

Do you by any chance save directly to the network? Or open directly from it? Illustrator does not like that.

Sounds like a question you should be asking your IT team...