Having major issues with missing fonts alert not displaying

Forum|Forum|8 years ago
February 13, 2018
3 replies
9993 views

I'm using PS CC 2018 on a Windows PC with Windows 10

I recently had a print project go way wrong due to no being alerted that a font was missing when opening a PDF in AI. The PDF looked one way when opened Adobe reader and Chrome viewer in the email. When opened in AI two of the three words looked right and one did not but when sent to the printer all three words were totally wrong. I was told by a third party who designed the item that all fonts had been outlined.

Normally if a font is missing or not outlined I get the box alerting me but not this time and I've opened three different versions of this file this morning.

The client is telling us that they will not pay for the print job since it printed wrong.

missing fonts pdf

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Correct answer Ton Frederiks

What would you recommend then? We have always done a "pre-flight" on pieces customers send us to go to the printer for bleeds and embedded fonts and whatnot. This is the first time I've been told not to use Illustrator to check for that kind of thing which means I've been doing it wrong all along....?

You will get a warning for missing fonts (unless you turned it off).

You can turn it On in Type > Resolve Missing Fonts...

But as was said, Illustrator is not a general PDF editor, use Acrobat, which has very advanced preflight tools (you can even automate them).

T

theprinthouse

Participant

Thank you for the valuable help

K

kyles74677889

Participating Frequently

Hey there,

Just so I can help give some insight, are you the designer who created the files and sent them to print or are you the client who received the third party file?

If you are the designer, how long have you been making the labels? Just dont want to give you wrong info or information you may already know. I've been designing product labels for nutritional supplements for 8 years and can help shed some light on the process for you!

D

debasencioAuthor

Known Participant

I'm not the person who designed the file, just the one who passed it on to the printer. It is a 4CP, 2 sided 8.5 x 5.5 card. In fact, I told the person who designed it that the fonts needed to be outlined the first time I received and opened the file and at that time I got the alert the fonts were missing. When she sent back the file she claimed had outlined fonts that's when the problems started.

And no, no professional font manager just what comes with CC. I've been using AI for over 10 years and this is the first time I've ever had this issue.

D

debasencioAuthor

Known Participant

debasencio schrieb
I realize that the fonts weren't outlined and therein lies the issue. I'm not new to this but I know there is still a lot I don't know which is why I'm here. Not trying to be snotty (sorry if it comes across this way) I'm just really frustrated with this project and confused about what went wrong.

What exactly is in the file?

Graphs? Text in graphs might bypass the warning.

Do the missing fonts appear in the document info panel?

Do you use any plugins? Or did the designer use them?

What is not quite clear: what kind of file did you open in which app? The PDF? An AI file?

Which font exactly was it?

What kind of file was sent to the printer? A PDF?

Did the printer open and process the PDF with Acrobat? In that case not-otulined fonts shouldn't matter. But if they opened the PDF in some other apps they would of course need the font.

And of course: when you have the font installed on your computer, you won't see a warning, because the font is there.

What exactly is in the file? Text and shapes

Graphs? Text in graphs might bypass the warning.

Do the missing fonts appear in the document info panel?

Do you use any plugins? Or did the designer use them? I do not and have no idea if the person who designed the file did or not

What is not quite clear: what kind of file did you open in which app? The PDF? An AI file? I opened a PDF in AI which is clearly stated in the first post.

Which font exactly was it? What difference does that make? I am trying to figure out why the pop up text is missing dialog box did not pop up and not what font at this point.

What kind of file was sent to the printer? The PDF the customer sent.