** HELP** Adding Cutting master 4 or 5 to AI 2024

[Kevin328629148jqc]

My AI just updated to 2024, the plug-in for Cutting Master 4 did not transfer over from the AI 2023 version. I really like CM4 more than CM5. CM5 is still new and a little buggy. I have tryed uninstalling CM4 and reinstalling it with AI shut down. It still didnt add the plug-in. So I went to Graphtec's website and looked at the system requirements for both CM4 and CM5, nither one say they support AI 2024.

I would really like to use CM4, but if I HAVE TO upgrade to CM5 I will. Does anyone know what i can do here? I NEED this plugin to work!

[Monika Gause]

You will have to wait for a version that is compatible as with every plugin.

[Kevin328629148jqc]

Well thank you for the reply. I wish I could say it was helpful, but now im just stressed out. My business depends on this software! I wonder how long it takes Graphtec to update after AI updates...

[Monika Gause]

You can still install the previous version of Illustrator and use the with the driver you have.

Generally: don't uninstall the previous version when you update the software. You can still do that later on when everything works.

[Kevin328629148jqc]

Thank you for this info! I didnt delete the 2023 version, it just got deleted when 2024 installed. I will try and DL the 2023 version again.

[Monika Gause]

That is an option in the Creative Cloud app.

So first of all you should turn off the automatic updates. Then when updating manually make sure to not delete the previous versions.

[Kevin328629148jqc]

Thank you for your help, i ended up removing AI2024 and reinstalled AI2023 and the CM4 plug in works again.

[Anshul_Saini]

Hi @Kevin328629148jqc,

I understand the importance of the Cutting Master 4 plugin for your business, and I'm sorry to hear about the compatibility issue you're facing. Third-party plugins like Cutting Master 4 are developed and maintained by their respective manufacturers, and compatibility with specific software versions is determined by them. In this case, it seems that Cutting Master 4 may not currently support Adobe Illustrator 2024.

Here are a couple of suggestions that might help:

• Previous Illustrator Version: You mentioned that the Cutting Master 4 plugin worked in AI 2023. If possible, you can try to install the previous version of Illustrator alongside the latest one. Adobe Creative Cloud allows you to have multiple versions of Adobe applications on your computer. This way, you can continue using AI 2023 with Cutting Master 4 while exploring AI 2024 for other tasks.

• Contact Graphtec: Reach out to Graphtec, the manufacturer of Cutting Master, through their contact page. Inquire about their plans to update the plugin for compatibility with Adobe Illustrator 2024. They may have information about their development schedule.

I understand that these solutions may not be ideal, but they could serve as temporary workarounds until Cutting Master 4 is updated for AI 2024 compatibility. I hope this helps, and I wish you the best in resolving this issue to keep your business running smoothly.

Also, I am not entirely sure that Cutting Master 4 is supported on Ai 2023 as it is not listed on their system & requirement section on this page (http://www.graphteccorp.com/product/soft/cm4/index.html#:~:text=System%20requirement%20and%20Functio...)

If you have any more questions or need further assistance, please feel free to ask.

Best regards,

Anshul Saini

[Kevin328629148jqc · Accepted solution]

Hi Anshul

I actually reinstalled AI 2023, and the CM4 plug in is working just fine now. And yes AI2023 is supported with CM4, Here is a link to the info i found, https://mygraphtec.jp/site_download/cm4/cm4_std_en_w.html  , not sure why the site you are looking at doesnt show 2023.  I have been using it for a few months now and it works better than CM5, they still have bugs to work out so i wont use it yet.

Thank you for the info and sudggestions 

[Kevin328629148jqc]

Ohh and i forgot to mention, i have sent in an email yesterday to Graphtec about when they will have the Cutting Master plug-in available for AI2024, im just waiting for they to reply, i will update this once i hear back from them.

[Anshul_Saini]

That's great to hear, Kevin!

I'm glad you were able to reinstall AI 2023 and get the Cutting Master 4 plugin working. Thanks for sharing the link to the compatibility information; it's indeed a valuable resource for other users who might face similar issues. Your decision to wait until CM5 has resolved its bugs is a wise one, as it's essential to use stable software for your business.

Also, reaching out to Graphtec about the availability of the Cutting Master plugin for AI 2024 is a proactive step. Their response will provide clarity on when you can expect compatibility with the latest Adobe Illustrator version.

If you have any more questions or need further assistance in the future, please don't hesitate to reach out. I'm here to help.

Best regards,

Anshul Saini

[PRD412 · Accepted solution]

I just ran into this issue with our computers at work. I know you found a workaround using CM4, but if for some reason you should need to run CM5, the winning combination is to have AI 27.9 and CM5 1.0.272  or older installed together. Graphtec isn't showing the older versions being available on their US site, but the mygraphtec.jp site still has CM5 1.0.197 available (https://mygraphtec.jp/site_download/cm5/cm5_en_w.html). It took me a couple days of diving into the issue when I had a moment to figure it out, just hoping this saves someone else some time later!

*Graphtec is estimating having a fix for AI2024 towards the end of November apparently..

[Marcus26640767ew80]

I spent some time with our IT guy today. We didn't want to go back to AI 2023, so he downloaded and installed Graphtec Studio 2. We're using that for now.

[Jacob27783613md25]

I have just had the same issue, There is a way around it! Find the plugins folder form your left over AI 23 files in applications. Copy the CM4 plugin folder. Then open your new AI 24 applications folder, navigate to plugins and drop the copied CM4 plugin into there. Close down your illustator program (if you havent already) then reopen it, the plugin should get intigrated and you can continue to use CM4 in Adobe Illustrator 24

[BollaKills]

Clutch! Worked perfectly!!

[tony_F]

Sir, 

I am so new here.. but need help. I have a Graptec cutter ce7000  I was doing fine.. then cutter master 5 update and new AI update and now I can't do anything. Could you guide me to get this working or am I just outta luck? 

I have been reading everything and honestly its all so cinfusing now. I am so lost. Dont even know what version of AI i have now.. so sorry 

 just need help please

[tuxedosbyrose]

had the same issue for two days now. tried this option that only took 30 seconds . THANK YOU! 

[Todd33943580163b]

I just updated to 2024 and the quick and simple fix was to copy the plugin directory from 2023 to 2024 and relaunch.  Took 2 minutes and back and running perfectly.

[DSAWRAPS]

where can I find the plugin directory link?

[Jacob27783613md25]

Are you using Mac or Windows? Its within the application files, copying from 2023 plug-ins and dropping into your plugin folder in illustrator 2024 plugin folder

[Dan34012547ev6f]

I operate with windows 11 and tried downloading Cutting Master 4 but the site only had 5 available to me. And it has the design studio 2 I guess is for the design portion of the two. These were only available on the Graphtec America's website where I downloaded the driver to my cutter. But There needs to be the printer driver 1st which will print and then I would be able to cut. So I do have a 1324 Mutoh printer and a Graphtec FC9000, both 54 inch and would like to print and cut from Adobe Ilustrator using the afore mention software.

[Felix Ricardo35171014e474]

Hermano Gracias Funciono perfecto