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Kevin328629148jqc
Participating Frequently
October 11, 2023
Answered

** HELP** Adding Cutting master 4 or 5 to AI 2024

  • October 11, 2023
  • 8 replies
  • 39284 views

My AI just updated to 2024, the plug-in for Cutting Master 4 did not transfer over from the AI 2023 version. I really like CM4 more than CM5. CM5 is still new and a little buggy. I have tryed uninstalling CM4 and reinstalling it with AI shut down. It still didnt add the plug-in. So I went to Graphtec's website and looked at the system requirements for both CM4 and CM5, nither one say they support AI 2024.

I would really like to use CM4, but if I HAVE TO upgrade to CM5 I will. Does anyone know what i can do here? I NEED this plugin to work!

    Correct answer PRD412

    I just ran into this issue with our computers at work. I know you found a workaround using CM4, but if for some reason you should need to run CM5, the winning combination is to have AI 27.9 and CM5 1.0.272  or older installed together. Graphtec isn't showing the older versions being available on their US site, but the mygraphtec.jp site still has CM5 1.0.197 available (https://mygraphtec.jp/site_download/cm5/cm5_en_w.html). It took me a couple days of diving into the issue when I had a moment to figure it out, just hoping this saves someone else some time later!

    *Graphtec is estimating having a fix for AI2024 towards the end of November apparently..

    8 replies

    F
    Felix Ricardo35171014e474
    Participant
    February 1, 2024

    Hermano Gracias Funciono perfecto 

     

    D
    Dan34012547ev6f
    Participant
    January 9, 2024

    I operate with windows 11 and tried downloading Cutting Master 4 but the site only had 5 available to me. And it has the design studio 2 I guess is for the design portion of the two. These were only available on the Graphtec America's website where I downloaded the driver to my cutter. But There needs to be the printer driver 1st which will print and then I would be able to cut. So I do have a 1324 Mutoh printer and a Graphtec FC9000, both 54 inch and would like to print and cut from Adobe Ilustrator using the afore mention software.

    T
    Todd33943580163b
    Participant
    November 29, 2023

    I just updated to 2024 and the quick and simple fix was to copy the plugin directory from 2023 to 2024 and relaunch.  Took 2 minutes and back and running perfectly.

     

    D
    DSAWRAPS
    Participant
    December 4, 2023

    where can I find the plugin directory link?

     

    J
    Jacob27783613md25
    Participant
    December 4, 2023

    Are you using Mac or Windows? Its within the application files, copying from 2023 plug-ins and dropping into your plugin folder in illustrator 2024 plugin folder

    J
    Jacob27783613md25
    Participant
    November 3, 2023

    I have just had the same issue, There is a way around it! Find the plugins folder form your left over AI 23 files in applications. Copy the CM4 plugin folder. Then open your new AI 24 applications folder, navigate to plugins and drop the copied CM4 plugin into there. Close down your illustator program (if you havent already) then reopen it, the plugin should get intigrated and you can continue to use CM4 in Adobe Illustrator 24

      BollaKills
      BollaKills
      Participant
      November 8, 2023

      Clutch! Worked perfectly!!

        M
        Marcus26640767ew80
        Participant
        November 1, 2023

        I spent some time with our IT guy today. We didn't want to go back to AI 2023, so he downloaded and installed Graphtec Studio 2. We're using that for now.

        —c.a.
        P
        PRD412Correct answer
        Participant
        October 19, 2023

        I just ran into this issue with our computers at work. I know you found a workaround using CM4, but if for some reason you should need to run CM5, the winning combination is to have AI 27.9 and CM5 1.0.272  or older installed together. Graphtec isn't showing the older versions being available on their US site, but the mygraphtec.jp site still has CM5 1.0.197 available (https://mygraphtec.jp/site_download/cm5/cm5_en_w.html). It took me a couple days of diving into the issue when I had a moment to figure it out, just hoping this saves someone else some time later!

        *Graphtec is estimating having a fix for AI2024 towards the end of November apparently..

          Anshul_Saini
          Community Manager
          Anshul_SainiCommunity Manager
          Community Manager
          October 12, 2023

          Hi @Kevin328629148jqc,

           

          I understand the importance of the Cutting Master 4 plugin for your business, and I'm sorry to hear about the compatibility issue you're facing. Third-party plugins like Cutting Master 4 are developed and maintained by their respective manufacturers, and compatibility with specific software versions is determined by them. In this case, it seems that Cutting Master 4 may not currently support Adobe Illustrator 2024.

           

          Here are a couple of suggestions that might help:

          • Previous Illustrator Version: You mentioned that the Cutting Master 4 plugin worked in AI 2023. If possible, you can try to install the previous version of Illustrator alongside the latest one. Adobe Creative Cloud allows you to have multiple versions of Adobe applications on your computer. This way, you can continue using AI 2023 with Cutting Master 4 while exploring AI 2024 for other tasks.

          • Contact Graphtec: Reach out to Graphtec, the manufacturer of Cutting Master, through their contact page. Inquire about their plans to update the plugin for compatibility with Adobe Illustrator 2024. They may have information about their development schedule.

           

          I understand that these solutions may not be ideal, but they could serve as temporary workarounds until Cutting Master 4 is updated for AI 2024 compatibility. I hope this helps, and I wish you the best in resolving this issue to keep your business running smoothly.

           

          Also, I am not entirely sure that Cutting Master 4 is supported on Ai 2023 as it is not listed on their system & requirement section on this page (http://www.graphteccorp.com/product/soft/cm4/index.html#:~:text=System%20requirement%20and%20Functions)

           

          If you have any more questions or need further assistance, please feel free to ask.

           

          Best regards,

          Anshul Saini

          K
          Kevin328629148jqcAuthor
          Participating Frequently
          October 12, 2023

          Hi Anshul

          I actually reinstalled AI 2023, and the CM4 plug in is working just fine now. And yes AI2023 is supported with CM4, Here is a link to the info i found, https://mygraphtec.jp/site_download/cm4/cm4_std_en_w.html  , not sure why the site you are looking at doesnt show 2023.  I have been using it for a few months now and it works better than CM5, they still have bugs to work out so i wont use it yet.

           

          Thank you for the info and sudggestions 

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            October 11, 2023

            You will have to wait for a version that is compatible as with every plugin.

            K
            Kevin328629148jqcAuthor
            Participating Frequently
            October 11, 2023

            Well thank you for the reply. I wish I could say it was helpful, but now im just stressed out. My business depends on this software! I wonder how long it takes Graphtec to update after AI updates...

            Monika Gause
            Community Expert
            Monika GauseCommunity Expert
            Community Expert
            October 11, 2023

            You can still install the previous version of Illustrator and use the with the driver you have.

             

            Generally: don't uninstall the previous version when you update the software. You can still do that later on when everything works.

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