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Wonder Salon
Participant
June 9, 2018
Answered

HELP !!!! lagging slow responses since os update 10.13.5

  • June 9, 2018
  • 2 replies
  • 666 views

Hello to everybody hope someone can help

I updated my os a few days ago and even since then I am getting lagging and delays when trying to do anything in the program ??

Help please

Scott

    This topic has been closed for replies.
    Correct answer Bill Silbert

    What model macintosh do you have? High Sierra is compatible with the following Macs:

    MacBook (Late 2009 or newer)

    MacBook Pro (Mid 2010 or newer)

    MacBook Air (Late 2010 or newer)

    Mac mini (Mid 2010 or newer)

    iMac (Late 2009 or newer)

    Mac Pro (Mid 2010 or newer)

    If your Mac is an earlier model than one of those listed then that could be the problem. Also, in my experience, even if you do fit into the criteria listed, I've seen that the older the Mac the slower it runs with a newer OS.

    One other thought. Are you on a network? If so, check with your network administrator to see if the network software has been updated to run correctly with High Sierra. Many times networks are not updated to accommodate virus protection and firewalls.

    You might also want to contact Customer Care Contact Customer Care . They can actually analyze your system better than can be done on the user to user forum.

    2 replies

    Srishti_Bali
    Srishti_Bali
    Legend
    July 6, 2018

    Hi Scott,

    I would like to know if the suggestions shared by Bill worked for you, or the issue still persists.

    Kindly update the discussion if you need further assistance with it.

    Thanks,

    Srishti

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    June 9, 2018

    What version of Illustrator are you using?

    W
    Wonder SalonAuthor
    Participant
    June 9, 2018

    Bill Silbert
    Community Expert
    Bill SilbertCommunity ExpertCorrect answer
    Community Expert
    June 9, 2018

    What model macintosh do you have? High Sierra is compatible with the following Macs:

    MacBook (Late 2009 or newer)

    MacBook Pro (Mid 2010 or newer)

    MacBook Air (Late 2010 or newer)

    Mac mini (Mid 2010 or newer)

    iMac (Late 2009 or newer)

    Mac Pro (Mid 2010 or newer)

    If your Mac is an earlier model than one of those listed then that could be the problem. Also, in my experience, even if you do fit into the criteria listed, I've seen that the older the Mac the slower it runs with a newer OS.

    One other thought. Are you on a network? If so, check with your network administrator to see if the network software has been updated to run correctly with High Sierra. Many times networks are not updated to accommodate virus protection and firewalls.

    You might also want to contact Customer Care Contact Customer Care . They can actually analyze your system better than can be done on the user to user forum.

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