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Help me please! Ilustrator no me deja colocar imágenes

Community Beginner ,
Sep 22, 2020 Sep 22, 2020

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Buenos dias, les escribo para pedir ayuda.

 

Ilustrator no me esta dejando colocar imagenes; eh buscado informacion en internet y en varios post sobre este tema. Pero ya no se que mas intentar, necesito su ayuda.

Tengo siempre Actualizado mi Ilustrator de forma automatica, mi pc presenta un procesador i7, 32gb de Ram y Grafica Nvidia GTX960m

 

Eh intentado abrir los archivos en Paint, en Photoshop, volver a guardarlos como png o tiff o etc. Pero de ilgual menera al momento de colocarlos me da errorSharedScreenshot1.jpgSharedScreenshot.jpg

 

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correct answers 2 Correct answers

Community Beginner , Sep 25, 2020 Sep 25, 2020

Hola,

 

La version de Windows 10 home 2004

Ilustrator Version 24.3

 

Me di cuenta de que solo realiza el problema con los archivos creados propiamente por ilustrator, cuando los exporto como png, luego no me deja colocarlos en otro archivo ilustrator

Pero si me deja abrirlos con photoshop y con Indesing.

Tambien me di cuenta que esos archivos los cuales me dan error, tampoco me los lee el Bridge, solo los marca como archivos pero no me da pre visualizacion.

 

Subi los archivos a la nube y volvi a colocar

...

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Community Expert , Sep 25, 2022 Sep 25, 2022

Alizia, if you check About Illustrator you will see your version. The latest 2021 version is 25.4.8, try to go back to 25.4.7.

In the Creative Cloud Desktop app, select "All Apps". Click the 3 dots next to your Illustrator, select "Other versions" and choose Illustrator (25.4.7)

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Community Expert ,
Sep 22, 2020 Sep 22, 2020

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Where are the files located?

Anything strange in the file names? Long names, special characters?

Does it also happen with a short filename and the file on the local disk?

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Community Beginner ,
Sep 25, 2020 Sep 25, 2020

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Los archivos se encuentran dentro de la Unidad local del disco

No presentan nombres extraños Ej: "1_Proyecto Planta"

Tambien me sucede si subo los archivos a la nuve, al momento de colocarlos me da el error

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Adobe Employee ,
Sep 24, 2020 Sep 24, 2020

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Hi there,

 

Sorry to hear about your experience. In addition to information asked by Monika, please share version of OS & Illustrator?

Does it happen with a specific file or all? Are these files stored on a local drive or network?

If they are on a network drive, please try copying them on a local drive and then place them. Let us know if it helps.

Looking forward to your response.

 

Regards,

Ashutosh

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Community Beginner ,
Sep 25, 2020 Sep 25, 2020

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Hola,

 

La version de Windows 10 home 2004

Ilustrator Version 24.3

 

Me di cuenta de que solo realiza el problema con los archivos creados propiamente por ilustrator, cuando los exporto como png, luego no me deja colocarlos en otro archivo ilustrator

Pero si me deja abrirlos con photoshop y con Indesing.

Tambien me di cuenta que esos archivos los cuales me dan error, tampoco me los lee el Bridge, solo los marca como archivos pero no me da pre visualizacion.

 

Subi los archivos a la nube y volvi a colocarlos pero tampoco me lo permite, por ahora la unica solucion que logre que funcionara fue de tomar el png con photoshop, recortarlo por los bordes y volver a guardarlo.

 

 

Gracias por su ayuda, saludos

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Adobe Employee ,
Oct 14, 2020 Oct 14, 2020

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Hi there,

 

Sorry about this trouble and the delayed response.  This is definitely not a typical experience with Illustrator. Could you please share a few sample files? Also confirm where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates or web extensions installed recently. 

 

Regards,

Srishti

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New Here ,
Sep 25, 2022 Sep 25, 2022

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Tengo también problema cuando quiero COLOCAR imágenes .png (fondo transparente) en un documento de Illustrator.  Hasta hace 1 mes respondía perfectamente. Ahora solo me permite colocar imágenes con fondo transparente si las paso a CMYK y .tif. Mi ordenador: iMac / Sistema Operativo macOSMojave. Abono las renovacionesanuales, pero desde hace 2 versiones no me deja actualizar paquete Illustrator. ¿Puede ser esa la razón? Mi equipo iMac Retina 4K (2017) no me permite actualizar.

 

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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If you have Illustrtor 25.4.8 try to go back to the previous version 25.4.7 using the "Other versions" option in the CC app.

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New Here ,
Sep 25, 2022 Sep 25, 2022

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Thank you, Ton. My version is Adobe Illustrator 2021. You also recommend me to turn to "Other versions"?

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Community Expert ,
Sep 25, 2022 Sep 25, 2022

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Alizia, if you check About Illustrator you will see your version. The latest 2021 version is 25.4.8, try to go back to 25.4.7.

In the Creative Cloud Desktop app, select "All Apps". Click the 3 dots next to your Illustrator, select "Other versions" and choose Illustrator (25.4.7)

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New Here ,
Oct 14, 2022 Oct 14, 2022

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Hola! yo también estoy teniendo el mismo problema para colocar imágenes dentro de un archivo de illustrator desde hace aproximadamente un mes.

La versión de Illustrator que tengo es 24.5.8 y la estoy trabajando en MacOS Mojave versión 10.14.6

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Community Expert ,
Oct 14, 2022 Oct 14, 2022

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Are you sure it is 24.5.8 and not 25.4.8?

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New Here ,
Oct 17, 2022 Oct 17, 2022

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Sorry is the 25.4.8 version that I have installed.

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New Here ,
Oct 14, 2022 Oct 14, 2022

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Hola tengo el mismo problema, encontraste solución?

 

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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Did you try my answer above?

In the Creative Cloud Desktop app, select "All Apps". Click the 3 dots next to your Illustrator, select "Other versions" and choose Illustrator (25.4.7)

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New Here ,
Oct 17, 2022 Oct 17, 2022

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Yes, I tried the prior version, and it is now working again. Thank you!

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Community Expert ,
Oct 17, 2022 Oct 17, 2022

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Good to hear that helped.

 

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