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A
Anonymous
July 12, 2022
Answered

Help! My Panels Are Floating Away!

  • July 12, 2022
  • 4 replies
  • 710 views

I opened up Illustrator (both production and Beta) today and all of my panels are floating upward and to the left, all by themselves! I tried new docs, old docs. I turned off my mouse and controllers. Nothing.


One thing did change since yesterday. I updated to macOS 13 Ventura. But, none of my other Adobe products are having this issue. What the what!

This topic has been closed for replies.
Correct answer

WOOHOOOOO!   Last night's macOS Beta 3 rollout fixed the issue. YAY! Either that or it was last night's Adobe update.

 Either way, I'm good now!

4 replies

A
Anonymous
Correct answer
August 10, 2022

WOOHOOOOO!   Last night's macOS Beta 3 rollout fixed the issue. YAY! Either that or it was last night's Adobe update.

 Either way, I'm good now!

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 12, 2022

    Hi @14237594,

     

    Thanks for reaching out. I already logged a bug with the product team regarding this a couple of weeks ago as I was able to reproduce the same issue on my M1 Mac connecting to a 2k or above resolution monitor, and they are currently investigating the issue. Would you mind confirming your system & display specification?

     

    As this is happening on the macOS 13 beta, I will recommend working on macOS 12 Monterey.

     

    Looking forward to your response.

     

    Thanks & Regards,

    Anshul Saini

    A
    Anonymous
    July 12, 2022

    Thanks.

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 13, 2022

    Thanks, @14237594, for sharing the screenshot. Would you mind confirming the LG External monitor model and its resolution? Also, please check & confirm if you are able to dock the panels again in their position. When panels are undocked, they will float and will not get docked again with other panel tab groups at my end.

     

    Looking forward to your response.

     

    Regards,

    Anshul Saini

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 12, 2022

    Is Ventura already released? Or still in beta?

    A
    Anonymous
    July 12, 2022

    Beta

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    July 12, 2022

    In that case you probably want to report this to Apple.

     

    And also: Please post bugs & feature requests to http://illustrator.uservoice.com

    A
    Anonymous
    July 12, 2022

    Update. If I can manage to catch one of the panels and click the hamburger, I can get it to stop moving. At least for a bit.

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