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M
Mateprsk
Known Participant
May 30, 2020
Question

High CPU and GPU when using Illustrator brush after installing wacom driver (Windows10).

  • May 30, 2020
  • 1 reply
  • 946 views

Hi, I have noticed after installing my wacom tablet's driver that when I use brushes to draw, my fans sound pretty bad. So I checked my task manager in windows 10 and I have noticed that both my cpu and gpu usage simply doubled. I am chatting whit wacom about the issue since more than a month, and they doesn't seam to give me any solution, but they are like super arrogant saying that or I pirate my o.s. or adobe, or they asked me if I bought their stuff. Than they told me that or I use their software or I just have an expensive mouse. Well I'm not really tolerating their attitude, so this is how I ended up here. Is there any solution what I can fix in adobe or windows?? I can't really work like that, my gpu is reaching over 80% like after 3 simple brush strokes.

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1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
June 5, 2020

Hi there,

 

Sorry to hear about your experience. CPU or GPU usage can be increased due to many reasons. Would you mind sharing version of Illustrator?

Also, let us know if you have checked CPU/GPU usage without Wacom? You may also try creating a new user account on your machine and observe the performance. Looking forward to your response.

 

Regards,

Ashutosh

M
MateprskAuthor
Known Participant
June 5, 2020

Hi,

Yes sure, I have the latest updated some days ago. 24.1.3 i think.I always keep my apps up to date, but I had this issue with the version before updating it too.

I went through a many weeks long chatting with wacom, without any solution, in the end their drivers team sent me your link with illustrator related gpu issues.

I tried all of those ideas too. 

I have a 6Gb nvidia gpu, so I guess with a simple brush stroke I shouldn't have 70%-80% gpu usage and halfe of my i7 9th gen cpu used.

Thanks for you reply.

M
MateprskAuthor
Known Participant
June 5, 2020

And I tested it on my other laptop and it has the same issue. And I have my latest windows too, since I keep that updated also. But before the update it was the same. What I don't remember is having it before the wacom driver update. But they say on their side everything is just fine, and they tested it and it's all good. But for some reason on my side it's not okay, not even on 2pc, two tablets of the same kind, same adobe app version.

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