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NorbertThomas1
Participant
July 17, 2022
Answered

hola a todos.A ver si alguien e puede explicar que pasa...

  • July 17, 2022
  • 2 replies
  • 346 views

cuando edito un doc illustrator de marioneta para Characterb Animator esta aplicación no lo puede reconectyar.

Aparece un mensaje de ERROR EN LA VERSION 22.5x5.3

Tengo Creative cloud instalado legal. Y los programas estan actualizados por Adobe, supongo.

He probado otras versiones de los programas pero sigue pasando. Al inicio de trabajar no sucedia.

funcionaba razonablemente bien.

Tengo algún bloqueo? ES u e ha borrado un onton de dias de trabjao con 2 marionetas que no reconoce.

Agradeceria cualquier coentario o idea. Saludos.

 

 

This topic has been closed for replies.
Correct answer Anubhav M

Hello @NorbertThomas1,

 

Sorry to hear about this experience. I would request you to update Illustrator and Character Animator using the Creative Cloud application (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html) as suggested by Marliton and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

2 replies

Anubhav M
Community Manager
Anubhav MCommunity ManagerCorrect answer
Community Manager
July 18, 2022

Hello @NorbertThomas1,

 

Sorry to hear about this experience. I would request you to update Illustrator and Character Animator using the Creative Cloud application (https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html) as suggested by Marliton and check if it helps.

 

Also, try resetting Illustrator's preferences by following the steps shared in this article (https://helpx.adobe.com/illustrator/kb/troubleshoot-preference-issues.html) and sharing your observations.
Disclaimer: Please note that resetting preferences will remove all custom settings, and Illustrator will launch with the defaults. You may take a backup of these settings from the location mentioned in the article.

Looking forward to hearing from you.

Thanks,
Anubhav

marliton
Community Expert
marlitonCommunity Expert
Community Expert
July 18, 2022

Hola. Por favor confirma que Illustrator y Character Animator estén actualizados a la última versión. Puedes verificarlo con la aplicación de escritorio Creative Cloud.

 

Marlon Ceballos
N
NorbertThomas1Author
Participant
July 31, 2022

Gracias,

 SI siempre están actualizados a la última versión, los tengo instalados en la copu pero los abro en Creative Cloud. Ya hice el reajuste de preferencias , veremos si funciona. De todos modos solo ocurre en CH animator y cusndo cambio algo en el archivo original de AI y lo reenlaza . ahi se pierde o simplemente se cuelga cH animator.

Gracias

 

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