Home screen/New document window is blank, frozen, or doesn't display

[Veronika5FB1]

Hello! When i launch illustrator the home screen is blank and i can't launch a new document, can someone help me fix it? Thank sou!

[gianvitulano]

Hi Veronika,

to help you, we need more information. Which version of Adobe Illustrator are you using? Which OS are you running the software on? Have you tried resetting the preferences?

[marliton]

Hi. Please try resetting the preferences: https://helpx.adobe.com/illustrator/user-guide.html/no/illustrator/using/setting-preferences.ug.html

[Anshul_Saini]

Hi @Veronika5FB1,

Sorry to hear about the trouble you are facing. In addition to @marliton @gianvitulano suggestions, I would also suggest you try the following steps and let us know how it goes:
For Windows:

• Rename the CEP folder to CEP.old from the following location:
  C:\Program Files (x86)\Common Files\Adobe
• If that doesn't help, rename the UXP folder to UXP.old from the following locations:
  C:\Program Files\Common Files\Adobe\
  C:\Program Files (x86)\Common Files\Adobe
  
  

For Mac:

• Rename the CEP folder to CEP.old from the following location:
  /Library/Application Support/Adobe
• If that doesn't help, rename the UXP folder to UXP.old from the following locations:
  /Library/Application Support/Adobe
  ~/Library/Application Support/Adobe
• If that doesn't help either, uninstall the application using the CC Cleaner tool and reinstall from the Creative Cloud Desktop app if not done previously.

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Regards,

Anshul Saini