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Participant
September 9, 2021
Question

Home Screen not Loading in Illustrator 2021 on Mac

  • September 9, 2021
  • 1 reply
  • 209 views

I'm having trouble with my home screen not loading when I launch the app. I've uninstalled, reinstalled multiple times from both the app and the web. 

 

 

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1 reply

Anshul_Saini
Community Manager
Community Manager
September 9, 2021

Hi there,

 

Sorry about the trouble. You may try the following steps and let us know how it goes:

  • Reset Illustrator Preferences manually:
    Go to the following locations:
    • ~/Library/Caches
    • ~/Library/Application Support/Adobe
    • ~/Library/Preferences
    Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 25 Settings.old
    Disclaimer: Please note that renaming the preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to.
  • Rename the CEP folder to CEP.old from the following location:
    /Library/Application Support/Adobe
  • If that doesn't help, rename the extensions folder to extensions.old in the following location:
    /Library/Application Support/Adobe/UXP
  • If that doesn't help either, uninstall the application using the CC Cleaner tool if you haven't previously and reinstall from the Creative Cloud Desktop app.

 

We will be looking forward to your response.

 

Thanks & Regards,

Anshul Saini

Participant
September 9, 2021

This did not work. 

Anshul_Saini
Community Manager
Community Manager
September 10, 2021

Thank you for trying the suggestions. You may try running the app in Root Account and Safe mode. Let us know if it makes a difference.

 

Regards,

Anshul Saini