Home Screen not Loading in Illustrator 2021 on Mac

[erinkim763]

I'm having trouble with my home screen not loading when I launch the app. I've uninstalled, reinstalled multiple times from both the app and the web. 

[Anshul_Saini]

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

• Reset Illustrator Preferences manually:
  Go to the following locations:
  • ~/Library/Caches
  • ~/Library/Application Support/Adobe
  • ~/Library/Preferences
  Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 25 Settings.old
  Disclaimer: Please note that renaming the preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to.
• Rename the CEP folder to CEP.old from the following location:
  /Library/Application Support/Adobe
• If that doesn't help, rename the extensions folder to extensions.old in the following location:
  /Library/Application Support/Adobe/UXP
• If that doesn't help either, uninstall the application using the CC Cleaner tool if you haven't previously and reinstall from the Creative Cloud Desktop app.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

[erinkim763]

This did not work. 

[Anshul_Saini]

Thank you for trying the suggestions. You may try running the app in Root Account and Safe mode. Let us know if it makes a difference.

Regards,

Anshul Saini