Home Screen not Loading in Illustrator 2021 on Mac

Question

I'm having trouble with my home screen not loading when I launch the app. I've uninstalled, reinstalled multiple times from both the app and the web.

Anshul_Saini · Answer

Hi there,

Sorry about the trouble. You may try the following steps and let us know how it goes:

Reset Illustrator Preferences manually:
Go to the following locations:
• ~/Library/Caches
• ~/Library/Application Support/Adobe
• ~/Library/Preferences
Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 25 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 25 Settings.old
Disclaimer: Please note that renaming the preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to.
Rename the CEP folder to CEP.old from the following location:
/Library/Application Support/Adobe
If that doesn't help, rename the extensions folder to extensions.old in the following location:
/Library/Application Support/Adobe/UXP
If that doesn't help either, uninstall the application using the CC Cleaner tool if you haven't previously and reinstall from the Creative Cloud Desktop app.

We will be looking forward to your response.

Thanks & Regards,

Anshul Saini

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