Skip to main content
I
Inkifier
Participant
July 30, 2024
Question

Horrible performance with Dell Precision 3571

  • July 30, 2024
  • 1 reply
  • 729 views

Hey Guys,

 

I have terrible performance with Illustrator, it keeps freezing, crashing and just being slow.

When I try on desktop which is 8 years old it runs smoothly, what could be wrong?

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
July 30, 2024

Please tell us the specifications of the Dell computer.

Do you have addinitional monitors installed?

A graphic tablet?

I
InkifierAuthor
Participant
July 30, 2024

I have 2 27inch QHD monitors

the laptop has: Intel Core i7 vPro Essentials 12 gen, 32GB RAM and NVIDiA A1000 4GB GDDR6

No graphic tablet btw

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
July 31, 2024

Even tried without extra monitors, issue also happens when im working on the laptop itself 


Hello @Inkifier,

We understand that encountering technical issues can be frustrating. Would you mind performing a clean reinstallation of the GPU drivers (Intel / NVIDIA / AMD) and setting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/4cagOMW) and checking if it helps? For help with crashes, kindly try the suggestions shared in this help article (https://adobe.ly/3Yt0BPE) and see if they help. Also, kindly submit the crash report using your Adobe email address and share it here for quick tracking. Steps are shared here: (https://adobe.ly/4caHQUl). We appreciate your time and patience in helping us resolve this issue.

Thanks,
Anubhav

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices