How can I access my recovered files in mac?

[ximenacastro]

My illustrator was crashing out and it wouldn't let me save my file even if it was on the cloud. After reopening it, it didn't show the recovery pop up and I just lost 3 hours of work. I'm trying to find the recovery folder to see if it saved a copy of my file before it crashed out but every forum I see online is either for microsoft or the finder bar text doesn't lead me to anything. How can I access this please help 😭

[Anubhav M]

Hello @ximenacastro,

I'm sorry to hear about your experience. Would you mind confirming if the file was saved locally on your computer or as a cloud document?

Also, for help with crashes, would you mind confirming the version of the OS/Illustrator installed and whether this happens when working with a particular tool/feature, so we can better assist you? Additionally, try the suggestions shared in this help article (https://adobe.ly/4mOv3gC) and let us know if they help.

Looking forward to hearing from you.

Anubhav

[Ankit26572452ahcq]

Illustrator mainly saves them in a hidden recovery folder on Mac. On Mac: Open Finder, click Go > Go to Folder…, and paste this in: ~/Library/Application Support/Adobe/Adobe Illustrator [your version]/en_US/DataRecovery

You can also check the temporary files. To avoid this next time, turn on Preferences > File Handling & Clipboard > Automatically Save Recovery Data Every X Minutes and set it to something like 2–3 minutes.