How do I recover files after a crash that simply didn't open?

[vincentd6087485]

i was working in illustrator (beta) 29.3.0 when it crashed. upon reopening it, i got a popup that it recovered the two opened files. i hit 'confirm' to open the recovered files, then nothing happened. can i recover them manually somehome?

[Fiamma127]

Osea que ahora, la función de Autosave/autoguardado y recuperanción de archivos de Illustrator (una funcion que anteriormente estaba bien) es completamente inutil, solo sirve para fallar y va a seguir fallando hasta que lo arreglen (si se dignan a hacerlo), y para lo unico que sirve ahora es para ocupar espacio en mi pc. ¡Genial! Completamente inutil. Como si me encantara pagar por un servicio que funciona mal.

[julio5ECD]

So what are those files for? and why are my recovered files hours old instead of the 2 minutes that was set up in the file handling configuration¡

[Monika Gause]

---

@julio5ECD  schrieb:

So what are those files for? and why are my recovered files hours old instead of the 2 minutes that was set up in the file handling configuration¡

---

The recovery function is not an autosave. And you are hurting yourself when treating it like that.

[Tommy St]

Yes, do not think of Illustrator's file recovery system like an autosave because Illustrator's file recovery system does not actually function, whereas an autosave in every other Adobe product actually works.

[radoslawm47888915]

The problem still persists, I just lost 3 hours of work, and upon opening Illustrator, I received a "Print.ai" file that was completely empty. When will Adobe address this issue? The current autosave functionality is useless, whereas it worked well in older versions. Does Adobe even acknowledge the need to address this problem, or will they pretend nothing is wrong and that the issue lies with the user?

[Alecat]

Argh... the excellent file recovery of prior versions of Illustrator trained me into some pretty bad habits, and while I've been trying to unlearn those bad habits the lack of the safety net has become very noticable!

File Recovery used to work perfectly through battery failure and crashes, now I'm finding that files go completely unrecovered or the recovery files being offered to me on start-up are ones from a previous session, not the most recently "lost" files.

I'd very much like to see some improvements here, thank you.

[HARSHIKA_VERMA]

Hi there,

We are sorry for the frustration. Would you mind sharing the Illustrator file with Anubhav so we can share it with the team for investigation and recovery?

Note: Please upload the Illustrator file to a shared location such as Dropbox and share the URL via private message.

We will try our best to help.

Thanks,

Harshika

[Allie26498899w186]

I have lost 8 files and over 20 hours of work and some of these files WERE saved locally but are broken now. Please help